Senior Desktop Support Engineer

ZT Systems; Georgetown (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Tuition reimbursement

Medical, dental, and vision coverage

Paid time off and holidays

Parental leave

Job summary

ZT Systems, a Sanmina Company, seeks a Senior Desktop Support Analyst to provide day-to-day end-user support via phone, remote access, and desk-side service. You will set up, configure, and troubleshoot desktops, laptops, printers, and BYOD devices to resolve issues quickly with minimal impact to users.

You will leverage remote tools, manage IT tickets, document knowledgebase articles, and mentor Junior Support Analysts. Travel between sites may be required to support end users.

Qualifications

• Associates Degree in a related technical discipline or the equivalent combination of education and technical certifications, training and/or work experience.
• 5+ years of field experience in a Helpdesk or Desktop environment.
• A+ Certification.
• 5+ years with Microsoft Office including Office 365.
• 5+ years troubleshooting Windows 10 and newer operating systems.
• Experience with VPNs and Wi‑Fi profiles is a plus.
• Experience with Telecom/VOIP is a plus.
• Microsoft Windows Image Deployment experience needed.
• PowerShell or other scripting experience is a plus.
• Experience using Remote Desktop Support tools and a ticketing system.
• Experience setting up and troubleshooting network printers for end-users.
• ITIL Certification is a plus.

Responsibilities

• Provide advanced technical and troubleshooting assistance for computer hardware and software, mobile devices, and other tech tools.
• Meet with users and resolve issues in a positive, efficient manner.
• Maintain an inventory of IT hardware and software assets.
• Assist end-users with advanced computing and telecom issues and questions.
• Use remote support tools to resolve tickets.
• Close incident and service requests within established guidelines.
• Create and maintain Knowledgebase articles.
• Perform special projects and duties as time permits.
• Assist in training Junior Support Analysts in advanced troubleshooting and hardware repair.
• Travel between sites to assist end users when remote tools can’t be used.
• Be flexible to take on additional tasks as needs arise.

Skills

Troubleshooting

End-user support

A+ Certification

Remote support tools

Time management

Education

Associates Degree in a related technical discipline

Tools

Office 365

PowerShell

Remote Desktop

Windows Image Deployment

Printer management

VPN

VoIP

ITIL

Job description

ZT Systems, a Sanmina Company, seeks a Senior Desktop Support Analyst to provide day-to-day end-user support via phone, remote access, and desk-side service. You will set up, configure, and troubleshoot desktops, laptops, printers, and BYOD devices to resolve issues quickly with minimal impact to users.

You will leverage remote tools, manage IT tickets, document knowledgebase articles, and mentor Junior Support Analysts. Travel between sites may be required to support end users.