Remote Enterprise Integrations Consultant

Openkrill; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-friendly policy

Professional development stipend

Health benefits

Parental leave

Job summary

Samsara is seeking an Engagement Services Consultant (ESC) in Integrations within Customer Success. You will partner with large Enterprise customers in a focused, roughly three-month engagement to map operational processes to the Samsara platform and translate findings into a build-ready SIS request.

Your role ensures validated requirements, aligned stakeholders, and a smooth handoff to SIS, with office-based or fully remote work options, including accessibility from Mexico.

Qualifications

• 7+ years in a customer-facing consulting, business/systems analysis, solutions consulting, or implementation role.
• Experience running structured discovery with enterprise customers: stakeholder interviews, current-state mapping, and requirements gathering.
• Working understanding of APIs and system-integration concepts; comfortable in technical conversations without needing to write integration code.
• Strong facilitation, synthesis, and documentation skills, with the ability to turn cross-functional conversations into an actionable requirements document.
• Track record managing multi-month, multi-stakeholder engagements independently, with ownership of timeline and quality.

Responsibilities

• Discover and define processes (weeks 1–6).
• Run structured discovery with customer stakeholders to document current-state processes and systems.
• Facilitate workshops to map future-state process flows and identify where data must be sent, received, or transformed.
• Build a systems and API inventory covering data volumes, authentication constraints, and regulatory or data-residency considerations.
• Engage SIS early for lightweight feasibility checks so blockers surface before build.
• Turn findings into a prioritized requirements package: use cases, field-level data mappings, success criteria, and open risks.
• Validate the package with customer stakeholders and the internal account team (CSM, ESM, Sales Engineer).
• Complete and submit the SIS Request Log so scoping starts from a validated baseline.
• Join the initial SIS/ESM scoping meeting to preserve context and answer requirements questions directly.
• Support the ESM during SOW drafting where scope or customer intent needs clarification.
• Formally close the discovery engagement once SIS and the ESM confirm the request is ready for build, with documentation handed off in full.
• Track engagement status, milestones, and timelines in Salesforce and Compass.
• Maintain a library of discovery templates and playbooks by integration type, and share lessons learned with the teams that originate requests.
• Champion Samsara's cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.

Skills

APIs & integration concepts

Facilitation & documentation

Stakeholder management

Structured discovery

Multi-month engagements

Tools

Salesforce

Project tracking tools

Job description

Samsara is seeking an Engagement Services Consultant (ESC) in Integrations within Customer Success. You will partner with large Enterprise customers in a focused, roughly three-month engagement to map operational processes to the Samsara platform and translate findings into a build-ready SIS request.

Your role ensures validated requirements, aligned stakeholders, and a smooth handoff to SIS, with office-based or fully remote work options, including accessibility from Mexico.