Remote Enterprise Implementation Manager

Chimes; Baltimore (MD); Remote; USD 100,000 - 123,000; Full time

Benefits offered by this job

Medical plan starting at $13.80/mo.

Employer-paid Life Insurance + AD&D

Long-Term Disability coverage

403(b) retirement plan with employer|

Job summary

Chimes is seeking an Implementation Manager to lead enterprise implementations from contract initiation through planning, integration, production cutover, stabilization, and transition, supporting Chimes.

The role is remote within the United States, with a base pay structure by geographic tier. You will manage budgets, timelines, and cross-functional teams, delivering go-live readiness and ongoing support, while ensuring executive-level reporting and risk management.

Qualifications

• Oversee end-to-end delivery of enterprise implementations from contract initiation through go-live, stabilization, and transition.
• Manage budgets, burn rates, and resource plans; forecast resource needs three to six months ahead, and manage scope through formal change-control.
• Coordinate cross-functional delivery teams, vendors, and third-party integration partners, and ensure smooth handoffs among sales, contracting, implementation, operations, support, and customer teams.
• Serve as the primary implementation point of contact for customers and internal stakeholders; manage escalations and conflict resolution, and maintain alignment on objectives, timelines, and success criteria.
• Identify, assess, and mitigate risks; track performance indicators such as schedule adherence, budget variance, and customer satisfaction; and deliver executive-level status reports, dashboards, and risk summaries.
• Coordinate integration testing, technical design reviews, and production-cutover planning; lead go-live readiness assessments; and maintain complete project decisions, approvals, and closeout documentation.

Responsibilities

• Oversee end-to-end delivery of enterprise implementations from contract initiation through go-live, stabilization, and transition, maintaining program plans, schedules, risk registers, and milestone tracking.
• Manage budgets, burn rates, and resource plans; forecast resource needs three to six months ahead, and manage scope through formal change-control, including impact analysis, stakeholder approval, and contract-amendment coordination.
• Coordinate cross-functional delivery teams, vendors, and third-party integration partners, and ensure smooth handoffs among sales, contracting, implementation, operations, support, and customer teams.
• Serve as the primary implementation point of contact for customers and internal stakeholders; manage escalations and conflict resolution, and maintain alignment on objectives, timelines, and success criteria.
• Identify, assess, and mitigate risks; track performance indicators such as schedule adherence, budget variance, and customer satisfaction; and deliver executive-level status reports, dashboards, and risk summaries.
• Coordinate integration testing, technical design reviews, and production-cutover planning; lead go-live readiness assessments; and maintain complete project decisions, approvals, and closeout documentation.

Education

Bachelor's degree in Business Administration, Information Technology, Project Management, Engineering, or a related field preferred.

Job description

Chimes is seeking an Implementation Manager to lead enterprise implementations from contract initiation through planning, integration, production cutover, stabilization, and transition, supporting Chimes.

The role is remote within the United States, with a base pay structure by geographic tier. You will manage budgets, timelines, and cross-functional teams, delivering go-live readiness and ongoing support, while ensuring executive-level reporting and risk management.