Implementation Manager

Chimes; Baltimore (MD); Remote; USD 100,000 - 123,000; Full time

Benefits offered by this job

Medical plan starting at $13.80/mo.

Employer-paid Life Insurance + AD&D

Long-Term Disability coverage

403(b) retirement plan with employer|

Job summary

Chimes is seeking an Implementation Manager to lead enterprise implementations from contract initiation through planning, integration, production cutover, stabilization, and transition, supporting Chimes.

The role is remote within the United States, with a base pay structure by geographic tier. You will manage budgets, timelines, and cross-functional teams, delivering go-live readiness and ongoing support, while ensuring executive-level reporting and risk management.

Qualifications

• Oversee end-to-end delivery of enterprise implementations from contract initiation through go-live, stabilization, and transition.
• Manage budgets, burn rates, and resource plans; forecast resource needs three to six months ahead, and manage scope through formal change-control.
• Coordinate cross-functional delivery teams, vendors, and third-party integration partners, and ensure smooth handoffs among sales, contracting, implementation, operations, support, and customer teams.
• Serve as the primary implementation point of contact for customers and internal stakeholders; manage escalations and conflict resolution, and maintain alignment on objectives, timelines, and success criteria.
• Identify, assess, and mitigate risks; track performance indicators such as schedule adherence, budget variance, and customer satisfaction; and deliver executive-level status reports, dashboards, and risk summaries.
• Coordinate integration testing, technical design reviews, and production-cutover planning; lead go-live readiness assessments; and maintain complete project decisions, approvals, and closeout documentation.

Responsibilities

• Oversee end-to-end delivery of enterprise implementations from contract initiation through go-live, stabilization, and transition, maintaining program plans, schedules, risk registers, and milestone tracking.
• Manage budgets, burn rates, and resource plans; forecast resource needs three to six months ahead, and manage scope through formal change-control, including impact analysis, stakeholder approval, and contract-amendment coordination.
• Coordinate cross-functional delivery teams, vendors, and third-party integration partners, and ensure smooth handoffs among sales, contracting, implementation, operations, support, and customer teams.
• Serve as the primary implementation point of contact for customers and internal stakeholders; manage escalations and conflict resolution, and maintain alignment on objectives, timelines, and success criteria.
• Identify, assess, and mitigate risks; track performance indicators such as schedule adherence, budget variance, and customer satisfaction; and deliver executive-level status reports, dashboards, and risk summaries.
• Coordinate integration testing, technical design reviews, and production-cutover planning; lead go-live readiness assessments; and maintain complete project decisions, approvals, and closeout documentation.

Education

Bachelor's degree in Business Administration, Information Technology, Project Management, Engineering, or a related field preferred.

Job description

Chimes | Implementation Manager | Remote Position

We're looking for an Implementation Manager to lead enterprise implementations from contract initiation through planning, intergration, production cutover, stabilization, and transition, supporting Chimes.

Job Details

Description

We're looking for an Implementation Manager to lead enterprise implementations from contract initiation through planning, intergration, production cutover, stabilization, and transition, supporting Chimes.

Location

This role is remote within the USA. You must be legally authorized to work in the US. Chimes does not provide visa sponsorship.

Individuals participating in the AbilityOne Program are encouraged to apply. AbilityOne participation is not required.

Chimes will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

What You'll Do

• Oversee end-to-end delivery of enterprise implementations from contract initiation through go-live, stabilization, and transition, maintaining program plans, schedules, risk registers, and milestone tracking.
• Manage budgets, burn rates, and resource plans; forecast resource needs three to six months ahead, and manage scope through formal change-control, including impact analysis, stakeholder approval, and contract-amendment coordination.
• Coordinate cross-functional delivery teams, vendors, and third-party integration partners, and ensure smooth handoffs among sales, contracting, implementation, operations, support, and customer teams.
• Serve as the primary implementation point of contact for customers and internal stakeholders; manage escalations and conflict resolution, and maintain alignment on objectives, timelines, and success criteria.
• Identify, assess, and mitigate risks; track performance indicators such as schedule adherence, budget variance, and customer satisfaction; and deliver executive-level status reports, dashboards, and risk summaries.
• Coordinate integration testing, technical design reviews, and production-cutover planning; lead go-live readiness assessments; and maintain complete project decisions, approvals, and closeout documentation.

What You Bring

• Bachelor's degree in Business Administration, Information Technology, Project Management, Engineering, or a related field preferred.
• A recognized project, program, agile, or service-management certification preferred.
• Equivalent combinations of related education, training, and experience may be considered.

Degrees and certifications in computer science, data science, or related fields are preferred, but equivalent education and experience are welcome.

Compensation

This is a remote position open to candidates in the United States. Base salary is determined by the candidate's work location, along with skills, experience, and internal equity. The ranges below reflect the minimum and maximum base pay for each geographic tier:

• Tier 1 (Los Angeles, CA): $88.43 - $108.09 per hour
• Tier 2 (Washington, DC and Northern Virginia): $84.46 - 103.22 per hour
• Tier 3 (New Castle, DE and Dallas, TX): $75.06 - $91.92 per hour
• Tier 4 (Orlando, FL): $74.08 - $90.54 per hour
• Tier 5 (Baltimore, MD): $72.92 - $89.12 per hour

If you're unsure which tier applies to your location, your recruiter can confirm during the hiring process.

Why You'll Love Working Here

• Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
• Employer-paid Life Insurance + AD&D
• Employer-provided Long-Term Disability coverage for financial protection
• 403(b) retirement plan with employer match
• 10 paid holidays + generous PTO
• Tickets at Work
• Employee referral bonuses and recognition programs
• Clear pathways for growth and advancement

Ready to Make Your Impact

Join a team where your work truly matters—every single day.

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