Remote Enterprise Implementation Lead

Remote Worker LTD.; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Comprehensive healthcare

Unlimited holidays

Mental health support

Retirement contributions

Remote first

Equity with real upside

Fully paid parental leave

Learning budget

Job summary

Pinpoint is seeking an Enterprise Implementation Manager to own a high volume of mid-market and enterprise implementations from kickoff to go-live. You will steer timelines, manage technical complexity, and guide customers through multi-tenant HRIS integrations.

This remote role is UK-based with HQ in Jersey. You’ll work with internal teams and customers, scaling from 8–12 to 15–20+ live implementations, and design rollout plans that minimize risk.

Qualifications

• 3+ years leading large B2B SaaS implementations end to end.
• Experience running 10+ complex implementations concurrently.
• Technical self sufficiency; read API docs and troubleshoot.
• Experience in high growth startups (50–250 employees).
• Structured project management with milestones, responsibilities, and risk thinking.
• Ability to unblock issues and drive changes in implementation plans.

Responsibilities

• Get every implementation live on time; clear blockers with urgency.
• Own project management from kickoff to go-live: milestones, risks, alignment.
• Lead internal and external discovery; design implementation plan for each customer.
• Scope and shepherd HRIS integrations; map data from API docs; reduce engineering dependencies.
• Coordinate integrations, product, and support for timely delivery and clear communication.
• Advise enterprise customers on workflow design and product best practices.
• Handover to Customer Success and stay involved through early adoption.
• Create scalable training: live sessions, train-the-trainer, and self-serve materials.

Skills

Large B2B SaaS implementations

10+ complex implementations

API literacy

Startup experience

Structured project management

Risk management

AI in daily work

Executive presence

Tools

Postman

Job description

Pinpoint is seeking an Enterprise Implementation Manager to own a high volume of mid-market and enterprise implementations from kickoff to go-live. You will steer timelines, manage technical complexity, and guide customers through multi-tenant HRIS integrations.

This remote role is UK-based with HQ in Jersey. You’ll work with internal teams and customers, scaling from 8–12 to 15–20+ live implementations, and design rollout plans that minimize risk.