Remote Enterprise Customer Success Manager - Cybersecurity

ddome; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Home-office stipend

Health benefits

27 days PTO + 12 holidays

Job summary

ddome is seeking a Senior Customer Success Manager to own post-sale success for a portfolio of large enterprise customers using our cybersecurity platform. As a strategic partner, you'll connect customer goals to measurable outcomes, guide adoption, coordinate issue resolution, and help secure renewals and account growth.

You will build trusted relationships with stakeholders, develop success plans, monitor health, and run structured business reviews with cross-functional teams.

Qualifications

• Five or more years in customer success management.

Responsibilities

• Build trusted relationships with customer stakeholders and align platform use with their business priorities.
• Develop success plans that support adoption, value realization, and measurable return on investment.
• Monitor account health, identify risks and expansion opportunities, and coordinate plans to address them.
• Lead escalations across internal teams, maintaining customer confidence while driving timely resolution.
• Run structured business reviews that demonstrate results, align decision-makers, and support renewals.
• Work with Sales, Product, Marketing, and Support; bring customer feedback to internal teams to inform product and operational improvements.

Job description

ddome is seeking a Senior Customer Success Manager to own post-sale success for a portfolio of large enterprise customers using our cybersecurity platform. As a strategic partner, you'll connect customer goals to measurable outcomes, guide adoption, coordinate issue resolution, and help secure renewals and account growth.

You will build trusted relationships with stakeholders, develop success plans, monitor health, and run structured business reviews with cross-functional teams.