Remote Customer Success Manager – Cybersecurity ROI

Jobgether; Oregon; Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Unlimited PTO

Parental & military leave

Life insurance

Wellness programs

Job summary

Jobgether is seeking a Customer Success Manager based in the United States to drive value for a diverse set of cybersecurity customers. You will nurture relationships, understand business objectives, and guide customers through their lifecycle to maximize adoption, ROI, and satisfaction.

In partnership with Product, Marketing, and Security Operations, you will lead engagement strategies, monitor health and risks, and communicate outcomes through regular QBRs.

Qualifications

• Minimum 5 years in customer success or account management.
• Proven ability to manage multiple accounts while maintaining retention and delivering measurable outcomes.
• Excellent written, verbal, communication, and presentation skills.
• Experience using customer success platforms such as Gainsight or Salesforce.
• Strong problem-solving, organizational, and project management skills.
• Proactive approach to identifying customer challenges, managing risks, and resolving escalations.
• Ability to collaborate effectively with cross-functional teams and coordinate solutions across departments.
• Preferred: cybersecurity, SaaS, or technology industry familiarity.

Responsibilities

• Manage post-sales customer relationships to ensure customers realize value from the solutions.
• Build and maintain strong customer relationships by understanding business objectives and expectations.
• Guide customers through their lifecycle to maximize adoption, satisfaction, and value realization.
• Lead regular customer engagement activities including QBRs and communicate ROI.
• Collaborate with Product, Marketing, and Security Operations to incorporate feedback and improve offerings.
• Monitor customer satisfaction and account health and address risks proactively.
• Escalate and coordinate resolutions with internal teams as needed.
• Contribute to process improvements and best practices for customer success.

Skills

CSM experience

Relationship mgmt

Multitasking

Gainsight

Salesforce

Communication

Cross-functional

Risk management

Cybersecurity familiarity

Tools

Gainsight

Salesforce

Job description

Jobgether is seeking a Customer Success Manager based in the United States to drive value for a diverse set of cybersecurity customers. You will nurture relationships, understand business objectives, and guide customers through their lifecycle to maximize adoption, ROI, and satisfaction.

In partnership with Product, Marketing, and Security Operations, you will lead engagement strategies, monitor health and risks, and communicate outcomes through regular QBRs.