Remote Customer Success Manager — Mid-Market Agriculture

Embedded Shishya; United States; On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Competitive Salary

Unlimited PTO

Flexible working hours

Remote work model (position dependent)

Competitive Medical, Dental and Vision

6% 401K matching

Learning platform access

Employee Assistance Program (EAP)

Job summary

DTN is seeking a Customer Success Manager to oversee a portfolio of Mid-Market agriculture customers, guiding adoption of DTN solutions to drive measurable business outcomes while protecting and growing recurring revenue.

As the strategic interface across the customer lifecycle, you’ll drive renewals, reduce churn, and collaborate with Product, Support, Operations, and Sales to maximize value and cross-sell opportunities in a remote setting.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in Customer Success, Account Management, Relationship Management, Consulting, Sales, or another customer-facing role.
• Experience managing recurring revenue customer relationships.
• Strong communication, presentation, and relationship-building skills.
• Excellent organizational and time-management abilities.
• Demonstrated ability to effectively manage a large portfolio of customers simultaneously.
• Strong problem-solving and critical-thinking skills.
• Experience using CRM and customer success platforms.

Responsibilities

• Develop a strong understanding of customer objectives and challenges to deliver measurable value.
• Establish and maintain customer success plans focused on business outcomes.
• Conduct post-onboarding adoption activities and business reviews.
• Coordinate renewal strategies to maximize retention and minimize risk.
• Educate customers on new features and resources to increase value realization.
• Monitor health indicators and engagement metrics to identify adoption gaps.

Skills

Portfolio management

Communication

Relationship building

Time management

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

DTN is seeking a Customer Success Manager to oversee a portfolio of Mid-Market agriculture customers, guiding adoption of DTN solutions to drive measurable business outcomes while protecting and growing recurring revenue.

As the strategic interface across the customer lifecycle, you’ll drive renewals, reduce churn, and collaborate with Product, Support, Operations, and Sales to maximize value and cross-sell opportunities in a remote setting.