Remote Enterprise Customer Success Manager

Join Our Talent Community; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with employer match

Paid time off

Parental leave

Medical, Dental, Vision plans

Wellness programs

Learning & Development programmes

Employee Resource Groups

Job summary

Axon is seeking a Customer Success Manager II to manage strategic partnerships with large enterprise clients from a remote location in the United States. You will be the primary contact, guiding adoption and outcomes while collaborating with cross-functional teams to influence product roadmaps.

You will lead with strong project management, data analysis, and exceptional communication to exceed customer expectations and drive long-term value for Axon's customers.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years' working in a customer-facing role and 2+ years working with Enterprise-level customers.
• Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans.
• A proven track record of leading process improvements within large organizations.
• Previous experience tracking product adoption and customer engagement through data-analysis tools.
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations.
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Demonstrated ability to deal with change and excel in high-stress situations.

Responsibilities

• Engage with your customers through regular calls, business reviews and daily needs.
• Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.
• Create success plans for your customers and document customer progress toward established goals and results.
• Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned.
• Communicating major milestones and updates to Sr. Leadership on a regular basis.
• Work closely with Axon's marketing and training teams to conduct regular training webinars and calls.
• Develop a deep understanding of Axon's product line and ensure proper implementation in every customer's environment.
• Learn and share industry best practices in order to solve customer needs.

Skills

Customer-facing experience

Project management

Data analysis

Communication skills

Collaboration

Education

Bachelor's degree or equivalent work experience

Job description

Axon is seeking a Customer Success Manager II to manage strategic partnerships with large enterprise clients from a remote location in the United States. You will be the primary contact, guiding adoption and outcomes while collaborating with cross-functional teams to influence product roadmaps.

You will lead with strong project management, data analysis, and exceptional communication to exceed customer expectations and drive long-term value for Axon's customers.