Remote Enterprise Customer Success Leader

ServiceTitan, Inc.; United States; Teletrabalho; USD 87 000 - 139 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible time off

Health benefits

Fertility assistance

Resumo da oferta

ServiceTitan, Inc. is seeking an Enterprise Customer Success Manager to lead a portfolio of high-touch trade service accounts across North America. You will drive adoption, renewals, and feature usage while ensuring a premium customer experience.

In this remote-capable role, you will build executive relationships, guide strategic initiatives, and collaborate with product teams to maximize value. 4+ years in account or project management in customer-facing roles is preferred.

Qualificações

• 4+ years of account and/or project management in a customer-facing role.
• Ability to multi-task and manage multiple projects with high attention to detail.
• Self-starter who thrives in a fast-paced, entrepreneurial environment.
• Strong communication and organizational skills; travel up to 15% nationwide.

Responsabilidades

• Develop a portfolio of ~40 Enterprise Property Care accounts with high-touch needs.
• Regularly reach out to accounts to gather usage insights and identify valuable features and services.
• Build senior-level relationships and deliver premium, high-caliber experiences.
• Collaborate with customers to solve complex problems and continually increase product value.

Conhecimentos

Account management

Project management

Descrição da oferta de emprego

ServiceTitan, Inc. is seeking an Enterprise Customer Success Manager to lead a portfolio of high-touch trade service accounts across North America. You will drive adoption, renewals, and feature usage while ensuring a premium customer experience.

In this remote-capable role, you will build executive relationships, guide strategic initiatives, and collaborate with product teams to maximize value. 4+ years in account or project management in customer-facing roles is preferred.