Enterprise Customer Success Manager: Growth & Impact

ServiceTitan, Inc.; Georgia; Hybrid; USD 93,000 - 139,000; Full time

Benefits offered by this job

Flexible time off

Onboarding program and leadership培训

Leadership training for Titans

Bonusly rewards

Health, dental, vision insurance

401k match

Telehealth options

fertility & parental support

Job summary

ServiceTitan, Inc. is seeking an Enterprise Customer Success Manager to manage a portfolio of high-touch trade service accounts in the United States.

You will build senior-level relationships, coach customers on best practices, and collaborate to increase product value through strategic, data-driven insights. You will drive cross-functional collaboration, mentor peers, and help expand our premium service offerings while maintaining a high level of customer satisfaction.

Qualifications

• 4+ years of account and/or project management experience in a customer facing role.
• Ability to multi-task with strong attention to detail.
• Self-starter in a fast-paced, entrepreneurial environment with leadership ability.
• Demonstrated ability for and interest in project management and analyzing data sets.
• Intelligent, quick thinking, fast learning, and solution oriented.
• Adaptable team player with strong communication and organizational skills.
• Less than 15% travel nationwide.

Responsibilities

• Develop a portfolio of ~40 Enterprise Property Care customer accounts, all high-touch with complex needs.
• Regularly reach out to accounts to gather intelligence on product usage and value, coaching on best practices.
• Build and maintain senior-level relationships, delivering premium experiences.
• Collaborate with customers to solve complex problems with out-of-the-box solutions to increase product value.
• Identify ways to continuously improve customer experience in product and processes.
• Analyze user engagement data and identify actionable insights; KPI’s reported regularly.
• Organize customers into segments for up-selling and cross-selling opportunities.
• Mentor and support new hires and members of the non-Enterprise Success Team.

Skills

Account management

Project management

Customer relationship

Data analysis

Cross-functional collaboration

Job description

ServiceTitan, Inc. is seeking an Enterprise Customer Success Manager to manage a portfolio of high-touch trade service accounts in the United States.

You will build senior-level relationships, coach customers on best practices, and collaborate to increase product value through strategic, data-driven insights. You will drive cross-functional collaboration, mentor peers, and help expand our premium service offerings while maintaining a high level of customer satisfaction.