Senior Enterprise Customer Success Manager

ServiceTitan; United States; Remote; USD 93,000 - 139,000; Full time

Benefits offered by this job

Flextime

Holistic health and wellness benefits

Parental leave and fertility support

Job summary

ServiceTitan is seeking an Enterprise Customer Success Manager to own a portfolio of high-touch Property Care accounts across North America. You will drive renewal, expansion, and strategic value by building executive relationships and guiding customers through adoption and optimization of our platform.

In this role, you will analyze usage trends, coach customers on best practices, and collaborate with cross-functional teams to deliver a premium experience.

Qualifications

• 4+ years of account management and/or project management in a customer-facing role.
• Ability to multi-task and manage multiple projects with strong attention to detail.
• Self-starter in a fast-paced environment with leadership and collaboration skills.
• Experience with project management and analyzing data sets.
• Strong communication and organizational skills.
• Willingness to travel up to 15% nationwide.

Responsibilities

• Develop and manage a portfolio of Enterprise Property Care customer accounts (~40).
• Regularly engage accounts to gather product usage insights and coach on best practices.
• Build senior-level relationships and deliver a premium customer experience.
• Collaborate with customers to solve complex problems with out-of-the-box solutions.
• Identify ways to improve customer experience in product and processes.
• Analyze user engagement data and report KPIs regularly.
• Segment customers for upsell and cross-sell opportunities.
• Mentor new hires and teammates on the Enterprise Success Team.

Skills

Account management

Project management

Communication

Data analysis

Team collaboration

Travel readiness

Job description

ServiceTitan is seeking an Enterprise Customer Success Manager to own a portfolio of high-touch Property Care accounts across North America. You will drive renewal, expansion, and strategic value by building executive relationships and guiding customers through adoption and optimization of our platform.

In this role, you will analyze usage trends, coach customers on best practices, and collaborate with cross-functional teams to deliver a premium experience.