Senior Customer Success Manager - West Coast

DataDome; California; À distance; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Remote stipend

Health benefits

Growth opportunities

Team events

Parental leave

Paid time off

401K with matching

Résumé du poste

DataDome, a leading real-time bot and agent trust management platform, is seeking a Customer Success Manager to own post-sale relationships with its largest enterprise clients. You will translate complex challenges into actionable plans, drive adoption, and coordinate across Product, Marketing, Support, and Sales to deliver measurable value.

This fully remote US-based role offers the chance to influence renewals, identify expansion opportunities, and partner with executive stakeholders to ensure

Qualifications

• 5+ years of experience in a Customer Success Management role.
• Experience in cybersecurity and/or SaaS environments is a plus.
• Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value.
• Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams.
• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication.
• Executive presence with the ability to build trust quickly and navigate complex customer environments.
• Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams.
• Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action.

Responsabilités

• Act as the primary business owner of the customer relationship post-sale.
• Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.
• Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
• Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.
• Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.
• Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.
• Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.
• Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.
• Identify and drive expansion opportunities in partnership with Sales.
• Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
• Champion the voice of the customer internally, influencing product direction and operational improvements.

Connaissances

Customer Success Management

Stakeholder Management

Cross-functional Leadership

Data-Driven Decision Making

Strategic Planning

Description du poste

DataDome delivers real-time bot and agent trust management, enabling businesses to trust the intent behind their traffic—human, bot, or AI agent. Named a Leader in The Forrester Wave™ for Bot And Agent Trust Management Q2 2026, DataDome is trusted by enterprises like Etsy, PayPal, and Soundcloud. Acting as a traffic control plane, DataDome's multi-layered AI engine leverages thousands of models and 5 trillion signals daily, analyzing the intent of every session so only trusted traffic reaches your business — powering growth across your sites, apps, APIs, and MCP servers. Backed by a 24/7 SOC and expert threat researchers, DataDome stops 20k+ attacks every second. With 35+ global PoPs, and 80+ ready-made integrations, DataDome is a recognized Leader on G2 across several categories—delivering traffic you can trust.

Your scope:

As the Customer Success Manager you will

• Act as the primary business owner of the customer relationship post-sale.
• Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.
• Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
• Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.
• Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.
• Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.
• Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.
• Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.
• Identify and drive expansion opportunities in partnership with Sales.
• Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
• Champion the voice of the customer internally, influencing product direction and operational improvements.

It would be great if...

• 5+ years in a Customer Success Management role
• Experience in cybersecurity and/or SaaS environments is a plus
• Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value
• Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams
• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication
• Executive presence with the ability to build trust quickly and navigate complex customer environments
• Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams
• Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment
• Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action
• Collaborative, resourceful, and comfortable building processes in a scaling organization
• Passionate about delivering exceptional customer experiences and building long-term, value-based relationships

Success in This Role Means

• Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships.
• Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities).

What’s in it for you?

• Fully remote position (US-based) with the flexibility to work from anywhere in+ $500 stipend to help you set up your ideal home workspace.
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
• Professional Development: #Growth is part of our DNA, therefore we invest in your personal learning and development.
• Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual company offsite, winter party, lunch & learns, & much more.
• Parent Care: Paid leave for new parents following the birth or adoption of a child (duration per local policy), plus gifts and care packages to celebrate growing families.
• PTO: 27 days + 12 national holidays.
• 401K: eligibility + matching.

What are the next steps?

• Talent Acquisition Manager will contact you for a first chat
• You will then meet with Leta, Chief Customer care
• You will complete a case study and a review with the team
• The final step will be a one-on-one meeting with Benjamin CEO and Co-Founder
• Welcome to DataDome!

DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

We use automated tools to assist in reviewing applications for this position. These tools help us screen resumes and assess candidate qualifications. All final hiring decisions are made by our team.