Remote Enterprise Customer Engineer – AI-Driven Value

Pendo.io; Miami (FL); On-site; USD 193,393 - 241,742; Full time

Benefits offered by this job

Employer-heavy health coverage

401(k) match

Equity

Flexible time off

Job summary

Pendo.io is looking for a Senior Customer Engineer to join their Customer Engineering team remotely. This position involves leading onboarding for strategic customers, collaborating closely with Account Directors, and ensuring the technical execution aligns with business outcomes. Ideal candidates have 5 to 8 years of experience in technical roles, extensive knowledge in web technologies, and a track record of managing enterprise accounts. Compensation is competitive with an expected OTE of $193,393 - $241,742.

Qualifications

• 5 to 8 years in customer-facing technical roles such as Solutions Engineering.
• Deep experience with HTML, CSS, JavaScript, and REST APIs.
• Proficient in managing strategic accounts and solving complex issues.

Responsibilities

• Acquire new customers and partner in pre-sales activities.
• Lead onboarding and implementation for strategic customers.
• Drive customer adoption, growth, and value realization.

Skills

Customer-facing technical role experience

Web technologies: HTML, CSS, JavaScript

Managing Enterprise accounts

Problem-solving in ambiguous scenarios

Connecting technical work with business outcomes

AI tools usage

Mentoring junior team members

Job description

Pendo.io is looking for a Senior Customer Engineer to join their Customer Engineering team remotely. This position involves leading onboarding for strategic customers, collaborating closely with Account Directors, and ensuring the technical execution aligns with business outcomes. Ideal candidates have 5 to 8 years of experience in technical roles, extensive knowledge in web technologies, and a track record of managing enterprise accounts. Compensation is competitive with an expected OTE of $193,393 - $241,742.