Strategic Enterprise Customer Engineer – Remote

Pendo.io; Seattle (WA); On-site; USD 193,393 - 241,742; Full time

Benefits offered by this job

Employer-heavy coverage with $0 premium options

Strong 401(k) match

Equity

Flexible time off

Job summary

Pendo.io is seeking a Senior Customer Engineer to manage strategic Enterprise accounts in Seattle. The role involves leading technical strategies for customer deployments, driving retention and expansion, and mentoring peers. Ideal candidates have 5 to 8 years in technical roles with web technology proficiency and a strong passion for using AI tools in their work. Competitive compensation includes an expected OTE range of $193,393 – $241,742 with extensive benefits including flexible time off and a strong 401(k) match.

Qualifications

• 5 to 8 years of experience in a customer-facing technical role.
• Deep hands-on experience with web technologies.
• Proven experience managing strategic Enterprise accounts.
• Demonstrated ability to solve ambiguous problems.
• Experience connecting technical execution to business outcomes.
• Hands-on use of AI tools for day-to-day work.
• Experience mentoring or coaching junior team members.

Responsibilities

• Lead technical strategy for complex deployments.
• Partner with Account Directors for customer acquisitions.
• Guide onboarding for strategic customers.
• Identify opportunities to expand feature adoption.
• Resolve technical challenges as an escalation point.
• Build playbooks and document repeatable processes.
• Drive measurable improvement in customer retention and expansion.

Skills

Customer-facing technical role

Web technologies (HTML, CSS, JavaScript)

Managing strategic Enterprise accounts

Problem-solving skills

Connecting technical execution to business outcomes

Using AI tools

Mentoring junior team members

Tools

REST APIs

Pendo

Mobile app development

Job description

Pendo.io is seeking a Senior Customer Engineer to manage strategic Enterprise accounts in Seattle. The role involves leading technical strategies for customer deployments, driving retention and expansion, and mentoring peers. Ideal candidates have 5 to 8 years in technical roles with web technology proficiency and a strong passion for using AI tools in their work. Competitive compensation includes an expected OTE range of $193,393 – $241,742 with extensive benefits including flexible time off and a strong 401(k) match.