Enterprise Customer Success Manager

Progress Learning, LLC; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Disability and Life insurance

401(k) with employer match

20 days PTO annually

11 paid holidays

Paid maternity and paternity leave

All work equipment provided

Job summary

Progress Learning, LLC is seeking an experienced Enterprise Customer Success Manager to partner with school districts, driving impact through trusted relationships and strategic advisory support. This remote, full-time role focuses on top-tier district partnerships, ensuring satisfaction and long-term success across the customer lifecycle.

You will collaborate across teams, analyze outcomes, and identify opportunities to grow existing accounts while delivering professional development and

Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven success managing and growing complex, enterprise-level accounts.
• Strong communication, presentation, and relationship-building skills.
• Analytical mindset with the ability to translate data into actionable insights.
• Self-motivated, results-oriented, and comfortable working independently in a remote environment.
• Ability to collaborate effectively across teams.

Responsibilities

• Develop and maintain relationships with top-tier clients.
• Identify and understand client needs.
• Develop and implement solutions that meet client needs.
• Analyze data and engage in meaningful interactions with clients to highlight strengths and opportunities.
• Ensure client satisfaction with our services.
• Manage the renewals pipeline for top-tier accounts.
• Generate new business opportunities through partnership with the sales team.
• Meet with district leaders in person when possible to strategically grow existing accounts and provide top-tier account management.
• Provide relevant and engaging professional development virtually and in person when applicable, based on proximity to trainings or opportunities to meet with decision-makers.
• Collaborate with internal departments to ensure client needs are met.
• Stay up to date on industry trends and best practices.

Skills

Follow-up skills

Customer success experience

Account management

Relationship building

Data analysis

Remote work self-motivation

Cross-team collaboration

Job description

At Progress Learning, our mission is to help all students across the country master state standards by empowering educators with personalized teaching tools and support. When we hire, we look for more than skill sets. We look for people who share our passion for education, who care about teachers, and who believe every student can succeed.

What We Are Looking For:

We are seeking an experienced, relationship-driven Enterprise Customer Success Manager (ECSM) who is passionate about partnering with school districts to drive meaningful impact. This full-time, remote role supports our top-tier district partners by building trusted relationships with decision-makers, understanding complex needs, and going beyond day-to-day support to creatively influence outcomes and develop solutions that help districts succeed.

The Enterprise CSM plays a critical role in customer success by ensuring satisfaction, strengthening long-term partnerships, and serving as a strategic advisor to districts throughout the customer lifecycle.

Duties Include:

• Develop and maintain relationships with top-tier clients
• Identify and understand client needs
• Develop and implement solutions that meet client needs
• Analyze data and engage in meaningful interactions with clients to highlight strengths and areas for growth and improvement
• Ensure client satisfaction with our services
• Manage the renewals pipeline for top-tier accounts
• Generate new business opportunities through partnership with the sales team
• Meet with district leaders in person when possible to strategically grow existing accounts and provide top-tier account management
• Provide relevant and engaging professional development virtually and in person when applicable, based on proximity to trainings or opportunities to meet with decision-makers
• Collaborate with internal departments to ensure client needs are met
• Stay up to date on industry trends and best practices

Required Skills, Behavior, or Knowledge

• Strong follow up skills
• 5+ years of experience in Customer Success, Account Management, or a related client-facing role
• Proven success managing and growing complex, enterprise-level accounts
• Strong communication, presentation, and relationship-building skills
• Analytical mindset with the ability to translate data into actionable insights
• Self-motivated, results-oriented, and comfortable working independently in a remote environment
• Ability to collaborate effectively across teams

Progress Learning offers a comprehensive benefits package for full-time employees, including:

• Medical, Dental, and Vision insurance
• Company-paid Short-term Disability, Long-term Disability, and Life & AD&D coverage
• 401(k) with employer match
• 20 days of PTO annually, prorated for new hires, and 11 paid holidays
• Paid maternity and paternity leave
• All work equipment provided

Equal Opportunity Employer Statement

Progress Learning is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity, or sexual orientation.

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