Enterprise Customer Success Manager

Progress Learning; Plano (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Enterprise Customer Success Manager to enhance client relationships and drive satisfaction. In this pivotal role, you will leverage your education background to identify client needs and implement tailored solutions. You'll manage a sales pipeline for top-tier accounts and ensure that clients are not only satisfied but also empowered through professional development. This full-time position offers a unique opportunity to impact the education sector positively while collaborating with a dedicated team. If you're passionate about education and client success, this role is perfect for you!

Qualifications

• Experience in Ed Tech or Education is essential.
• Proven success in relationship management and client satisfaction.

Responsibilities

• Develop and maintain relationships with top-tier clients.
• Analyze client data to showcase strengths and areas for improvement.
• Manage sales pipeline and generate new business opportunities.

Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Relationship Management

Self-Motivated

Education

Background in Education or Ed Tech

Job description

Direct message the job poster from Progress Learning

Vice President Human Resources | Human Resource Management

Who we are:

At Progress Learning, LLC, our mission is to help all students across the country master state standards by empowering educators with personalized teaching tools and support.

What we are looking for:

Progress Learning is seeking an Enterprise Customer Success Manager with a solid background in Education with a dynamic skill set for developing and maintaining relationships with our top-tier clients. This includes identifying and understanding their needs, developing and implementing solutions that meet those needs, and ensuring that they are satisfied with our services. The Enterprise CSM will also be responsible for managing the sales pipeline for these accounts and generating new business opportunities.

Duties include:

Strategic:

1. Develop and maintain relationships with top-tier clients
2. Identify and understand client needs
3. Develop and implement solutions that meet client needs
4. Analyze data and make meaningful interactions with clients to showcase strengths and areas of growth and improvement
5. Ensure client satisfaction with our services
6. Manage the sales pipeline for top-tier accounts
7. Generate new business opportunities
8. Provide relevant and engaging professional development
9. Work with other departments to ensure that client needs are met
10. Stay up-to-date on industry trends and best practices

Required Skills, Behavior, or Knowledge:

1. Previous Ed Tech or Education background a must
2. Proven track record of success in developing and managing relationships
3. Excellent communication and interpersonal skills
4. Strong analytical and problem-solving skills
5. Ability to work independently and as part of a team
6. Self-motivated and results-oriented
7. Up to 60% travel during peak seasons

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Business Development, and Sales

Industries

Education Administration Programs