Remote Enterprise CSM — Executive Relationships & Growth

Priority Technology Holdings, Inc.; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Medical, dental, and vision coverage

Mental health resources

Job summary

Priority Commerce is seeking an experienced Enterprise Customer Success Manager to lead Prisma's most strategic multifamily accounts from a remote, US-based position. The role focuses on executive relationships, adoption, and revenue growth, collaborating across Sales, Product, and Operations to deliver measurable business value.

You will develop multi-year strategic plans, lead Executive Business Reviews, and drive cross-functional initiatives that protect recurring revenue and expand Prisma

Qualifications

• 7+ years in Enterprise Customer Success or related leadership roles.
• Experience managing complex enterprise relationships and influencing executives.
• Proven ability to drive adoption, protect recurring revenue, and grow revenue.
• Experience developing executive business cases and partnering with Sales.
• Strong commercial acumen and ability to translate challenges into growth opportunities.
• Excellent executive communication, presentation, negotiation, and relationship building.
• Ability to independently lead complex cross-functional initiatives.

Responsibilities

• Own a portfolio of Prisma's largest and most strategic multifamily customers as the executive relationship owner.
• Build trusted relationships with executive sponsors and stakeholders and align Prisma solutions to long-term goals.
• Develop multi-year strategic account plans to increase adoption, protect revenue, and identify expansion opportunities.
• Lead cross-functional teams to deliver seamless customer experiences and outcomes.
• Conduct Executive Business Reviews and QBRs to reinforce ROI and strategic value.
• Develop and execute Customer Success Plans aligned with measurable adoption and growth objectives.
• Drive adoption and revenue growth through tailored engagement strategies and expansion opportunities.
• Monitor health, mitigate risks, and maintain executive communication throughout resolution.

Skills

Executive comms

Relationship mgmt

Strategic account mgmt

Enterprise SaaS

CRM tools

Cross‑functional leadership

Travel up to 20%

Tools

HubSpot

Salesforce

Job description

Priority Commerce is seeking an experienced Enterprise Customer Success Manager to lead Prisma's most strategic multifamily accounts from a remote, US-based position. The role focuses on executive relationships, adoption, and revenue growth, collaborating across Sales, Product, and Operations to deliver measurable business value.

You will develop multi-year strategic plans, lead Executive Business Reviews, and drive cross-functional initiatives that protect recurring revenue and expand Prisma