Remote Enterprise CSM – APAC Growth & Adoption

Webbing; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Fully remote role

Job summary

Webbing is a global data MVNO delivering enterprise-grade connectivity and IoT services across more than 200 countries and 600+ mobile carriers’ networks. The Customer Success Manager manages a portfolio of strategic customers across the APAC region, ensuring measurable business value from Webbing’s connectivity solutions while building long-term partnerships.

The CSM serves as the trusted advisor throughout the customer lifecycle—from deployment and onboarding through adoption and

Qualifications

• 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
• Experience managing enterprise or B2B customers.
• Excellent communication, presentation, and relationship-building skills.
• Strong organizational, analytical, and project management abilities.
• Professional English (spoken and written).
• Korean or Japanese or Chinese speaker
• Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Responsibilities

• Build trusted relationships with customer stakeholders and executive sponsors.
• Develop and execute Customer Success Plans aligned with customer business objectives.
• Drive customer adoption, retention, satisfaction, and long-term growth.
• Monitor customer health, usage trends, and business outcomes.
• Identify customer risks and proactively lead mitigation plans.
• Act as the primary customer advocate within Webbing.
• Coordinate customer onboarding and deployment activities.
• Ensure successful implementation of Webbing products and services.
• Conduct regular customer cadence meetings.
• Lead Executive Business Reviews (EBRs) and strategic planning sessions.
• Track commitments and ensure timely follow-up on action items.
• Partner with Sales to identify expansion and cross-sell opportunities.
• Support strategic account planning and customer growth initiatives.
• Promote adoption of new products and platform capabilities.
• Maintain accurate customer records and Salesforce account hygiene.
• Document customer architecture, stakeholders, and success plans.
• Monitor SIM usage, data consumption, and service trends.
• Coordinate operational requests with Customer Operations and Support.
• Ensure timely communication during incidents and major service events.
• Travel regularly to customer locations across APAC.
• Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
• Strengthen executive relationships through face-to-face engagement.
• Support strategic customer initiatives and key business milestones.

Skills

Customer Success

Account Management

Technical Account Management

Project Management

Salesforce

CRM

Communication

Relationship-building

Multilingual (Korean/Japanese/Chinese)

Tools

Salesforce

Job description

Webbing is a global data MVNO delivering enterprise-grade connectivity and IoT services across more than 200 countries and 600+ mobile carriers’ networks. The Customer Success Manager manages a portfolio of strategic customers across the APAC region, ensuring measurable business value from Webbing’s connectivity solutions while building long-term partnerships.

The CSM serves as the trusted advisor throughout the customer lifecycle—from deployment and onboarding through adoption and