Remote Enterprise CSM — AI-Powered Growth and Renewals

Aveni; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Remote work

Flexible working

Equity options

Pension scheme

Private health care

Life insurance

Job summary

Aveni is seeking an Enterprise Customer Success Manager to own a portfolio of large enterprise relationships with UK wealth managers, acting as trusted advisor post-sale and driving measurable value across thousands of users and leading renewals.

You’ll coordinate with Implementation, Support, Product and leadership to unlock adoption at scale, run quarterly business reviews, and build executive-level relationships up to the C-suite.

Qualifications

• B2B SaaS experience managing several large enterprise accounts.
• Experience in Agile scale‑up or startup environments.
• Proven track record of renewing and expanding accounts.
• Executive presence with senior stakeholders.
• Willingness to travel to client sites.

Responsibilities

• Own post-sales outcomes and align with client goals.
• Lead quarterly business reviews and renewals.
• Collaborate with internal teams (Implementation, Support, Product) to drive progress.
• Develop relationships up to C-suite.
• Represent the customer in product decisions.
• Drive adoption and expansion across thousands of users.

Skills

B2B SaaS

Agile Environment

Leadership Presence

Mobility

Commercial Track

Job description

Aveni is seeking an Enterprise Customer Success Manager to own a portfolio of large enterprise relationships with UK wealth managers, acting as trusted advisor post-sale and driving measurable value across thousands of users and leading renewals.

You’ll coordinate with Implementation, Support, Product and leadership to unlock adoption at scale, run quarterly business reviews, and build executive-level relationships up to the C-suite.