Enterprise Customer Success Manager (Fully Remote)

Aveni; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

34 days holiday + birthday off

Share options

Flexible remote working

Private healthcare

Life insurance

Income protection

EAP

Job summary

Aveni is seeking a Customer Success Manager to own post-sales success for enterprise accounts, building C-suite relationships and demonstrating measurable ROI across the portfolio. In this role you will lead QBRs and success plans, drive renewals and expansion across Aveni Assist and Aveni Detect, and maintain a customer-centric mindset with the ability to travel to client sites.

The position offers a flexible remote work arrangement and a collaborative culture focused on learning and diversity,

Qualifications

• Experience in B2B SaaS customer success with multiple enterprise accounts.
• Proven renewals and expansions while maintaining customer focus.
• Executive presence and ability to travel to client sites.

Responsibilities

• Own post-sales success for enterprise accounts and build C-suite relationships.
• Lead QBRs, success plans and demonstrate ROI.
• Drive renewals and expansion across Aveni products.

Skills

B2B SaaS customer success

Enterprise account management

Renewals & expansion

Executive presence

Travel to client sites

Job description

• Own post-sales success for enterprise accounts worth ~£1m, building C-suite relationships.
• Lead QBRs, success plans, and show measurable ROI from Aveni.
• Drive renewals and expansion across Aveni Assist and Aveni Detect.

What We're Looking For

• B2B SaaS customer success experience with multiple enterprise accounts.
• Track record of renewing and expanding while staying customer-centric.
• Executive presence, agile mindset, and comfort with travel to client sites.

Benefits & Culture

• 34 days holiday plus birthday off, share options, and flexible remote working.
• Private healthcare, life insurance, income protection, and EAP.
• Collaborative, innovative environment with learning and diversity at the core.

Aveni

Aveni is an award-winning technology company that uses advanced AI, including NLP and LLMs, to drive productivity and compliance for financial services firms. It is a collaborative, innovative scale-up with a focus on continuous learning, diversity, and shared success.