Senior Enterprise CS Manager - Remote, Retention & Growth

Relevance Ventures; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Adventure travel stipend

Remote, work-from-anywhere culture

Flexible PTO

World Class health benefits

Stock options

401(k) matching

Job summary

Aiwyn is seeking an experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise customer base. You will lead onboarding, executive check-ins, and renewal strategy to maximize long-term value.

Ideal candidates bring 4+ years in enterprise SaaS customer success, strong stakeholder management, and experience with renewal playbooks. Travel up to 30% and a collaborative, data-driven approach are essential.

Qualifications

• 4+ years in Customer Success, Renewal Management, or Account Management (enterprise SaaS).
• Experience with large enterprise accounts and renewal processes.
• Strong EQ and stakeholder management.
• Ability to design renewal playbooks and use data insights.
• Willingness to travel up to 30%.
• Experience with Gainsight or ChurnZero is a plus.

Responsibilities

• Oversee onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure success.
• Work with Enterprise customers to align objectives and create tailored success plans.
• Guide customers on adopting and maximizing usage of our solutions for long-term retention and expansion.
• Coordinate with the Support Team to address inquiries and technical issues.
• Travel on-site to visit customers for executive check-ins.
• Collaborate to improve renewals processes and build renewal playbooks.
• Use data insights to support renewal health and revenue retention.
• Partner with Sales, Product, and Marketing to share best practices and evolve the platform.

Skills

Enterprise SaaS

Renewal management

Stakeholder management

Negotiation

HubSpot/Salesforce

Data analysis

Tools

HubSpot

Salesforce

Gainsight

ChurnZero

Job description

Aiwyn is seeking an experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise customer base. You will lead onboarding, executive check-ins, and renewal strategy to maximize long-term value.

Ideal candidates bring 4+ years in enterprise SaaS customer success, strong stakeholder management, and experience with renewal playbooks. Travel up to 30% and a collaborative, data-driven approach are essential.