Remote Enterprise AI Engagement Lead

LangChain; San Francisco (CA); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible vacation

401(k) plan

In-office meals (US)

Job summary

LangChain is seeking an Engagement Manager for its Professional Services team. You will lead multiple technical engagements for enterprise customers, coordinating cross-functional teams to deliver successful outcomes.

The role emphasizes customer success, process shaping, and working with cutting-edge AI technologies. You will join a collaborative, fast-paced environment with a strong engineering culture, supporting customers from pilot to production and driving value for large enterprises

Qualifications

• 5+ years of engagement or project management experience, preferably with technical or software engagements.
• Managed multiple concurrent engagements and maintained high quality across all.
• Experience with enterprise customers and leading customer-facing communication.
• Coordinated cross-functional technical teams and managed resource allocation.
• Familiar with PM tools such as Linear, Jira, and Asana.
• Knowledge of software development lifecycle and agile methodologies.

Responsibilities

• Engagement Lifecycle Management: manage full lifecycle from SOW review to closeout, planning, execution, risk, scope, and handoff.
• Customer Communication & Relationship Management: be primary contact, deliver updates, manage expectations, escalations, and scope changes.
• Multi-Engagement Management: handle 5–8 concurrent engagements while preserving quality and deadlines.
• Cross-Functional Coordination: work with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering.
• Risk & Issue Management: identify risks, develop mitigations, track resolution, ensure quality standards.

Skills

Engagement management

Project management

Enterprise customer experience

Cross-functional coordination

Stakeholder management

Startup mindset

Communication

Customer facing

Tools

Linear

Jira

Asana

Job description

LangChain is seeking an Engagement Manager for its Professional Services team. You will lead multiple technical engagements for enterprise customers, coordinating cross-functional teams to deliver successful outcomes.

The role emphasizes customer success, process shaping, and working with cutting-edge AI technologies. You will join a collaborative, fast-paced environment with a strong engineering culture, supporting customers from pilot to production and driving value for large enterprises