Enterprise Engagement Manager for AI Platforms

LangChain; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Flexible vacation

Meals on in-office days (US)

Hybrid/onsite options

Job summary

LangChain is hiring an Engagement Manager to join our Professional Services team in the US. You will oversee multiple customer engagements from kickoff to close, acting as the primary client contact and coordinating cross-functional teams to deliver high-impact results.

You will drive successful, on-time delivery for enterprise customers, shaping processes and methodologies, and collaborating with AI engineers, solution architects, sales, and product teams.

Qualifications

• 5+ years of engagement or project management experience, preferably with technical or software engagements.
• Managed multiple concurrent engagements while maintaining quality across all.
• Experience working with enterprise customers and leading customer-facing communication.
• Coordinated cross-functional technical teams—engineers, architects, product—and managed resource allocation.
• Familiarity with project management tools such as Linear, Jira, Asana, or similar.
• Handled scope change management and complex stakeholder dynamics.
• Start-up DNA: thrive in fast-paced, ambiguous environments.
• Strong communicator with technical teams and executive stakeholders.

Responsibilities

• Engagement Lifecycle Management: oversee SOW through closeout, planning, execution, risk and scope management, and handoff.
• Customer Communication & Relationship Management: be the primary contact and manage expectations, escalations, and scope changes.
• Multi-Engagement Management: oversee 5–8 concurrent technical engagements with quality and deadlines.
• Cross-Functional Coordination: work with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resources.
• Risk & Issue Management: identify risks, develop mitigations, track resolution, ensure deliverables meet quality standards.

Skills

PM/Engagement mgmt

Enterprise customer mgmt

Cross-functional coord.

PM tools: Linear/Jira/Asana

Scope change mgmt

Startup/dynamic env

Executive communication

AI/ML experience

Time tracking & billing

SDLC & Agile

PMP certification

Tools

Linear

Jira

Asana

Job description

LangChain is hiring an Engagement Manager to join our Professional Services team in the US. You will oversee multiple customer engagements from kickoff to close, acting as the primary client contact and coordinating cross-functional teams to deliver high-impact results.

You will drive successful, on-time delivery for enterprise customers, shaping processes and methodologies, and collaborating with AI engineers, solution architects, sales, and product teams.