Senior Engagement Manager - AI Projects (Remote‑Eligible)

Candidate; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Meals on office days

Job summary

LangChain is seeking an Engagement Manager to join our Professional Services team. You’ll manage multiple concurrent technical engagements, serving as the primary point of contact for enterprise customers and coordinating cross-functional teams to deliver high-impact outcomes.

This role offers direct impact on customer success, the chance to shape processes, and the opportunity to work with leading AI technology.

Qualifications

• 5+ years of engagement or project management experience, preferably with technical or software engagements.
• Experience managing multiple engagements with high quality across all of them.
• Strong experience with enterprise customers and leading customer-facing communication.
• Coordination of cross-functional teams — engineers, architects, product — and resource allocation.
• Familiarity with project management tools like Linear, Jira, Asana, or similar.
• Experience with scope change management and complex stakeholder dynamics.
• Startup DNA: thrive in fast-paced, ambiguous environments and take initiative.
• Natural communicator: clear and direct with technical teams and executives.

Responsibilities

• Engagement Lifecycle Management: Manage full lifecycle from SOW to closeout, including planning, execution, risk management, scope management, and handoff.
• Customer Communication & Relationship Management: Serve as primary customer contact — provide status updates, manage expectations, handle escalations, and negotiate scope changes.
• Multi-Engagement Management: Oversee 5–8 concurrent engagements while maintaining quality and deadlines.
• Cross-Functional Coordination: Collaborate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering; manage resources.
• Risk & Issue Management: Proactively identify risks, mitigate, track resolution, and ensure deliverables meet standards.

Skills

Engagement mgmt

Cross-functional

Executive communication

Resource planning

PM tools

Scope change mgmt

Startup mindset

Clear communication

Job description

LangChain is seeking an Engagement Manager to join our Professional Services team. You’ll manage multiple concurrent technical engagements, serving as the primary point of contact for enterprise customers and coordinating cross-functional teams to deliver high-impact outcomes.

This role offers direct impact on customer success, the chance to shape processes, and the opportunity to work with leading AI technology.