AI Enterprise Engagement Manager (Remote/Hybrid)

LangChain, Inc.; New York (NY); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Flexible vacation

401(k) plan

Meals on in-office days in the US

Job summary

LangChain, Inc. is seeking an Engagement Manager for our Professional Services team. You will oversee multiple technical engagements with enterprise customers, coordinating cross-functional teams to ensure exceptional outcomes and on-time delivery.

You will drive end-to-end engagement lifecycle, manage client communications, and balance resource allocation in a fast-paced startup-like environment. Remote-friendly within the US with hybrid options in major offices.

Qualifications

• 5+ years of engagement or project management experience, preferably with technical or software engagements.
• You've managed multiple concurrent engagements and know how to keep quality high across all of them.
• You have strong experience working with enterprise customers and leading customer-facing communication.
• You've coordinated cross-functional technical teams — engineers, architects, product — and managed resource allocation.
• You're experienced with project management tools such as Linear, Jira, Asana, or similar.
• You've handled scope change management and complex stakeholder dynamics.
• You have start-up DNA: you thrive in fast-paced, ambiguous environments and don't wait to be told what to do.
• You're a natural communicator — clear, direct, and effective with both technical teams and executive stakeholders.

Responsibilities

• Engagement Lifecycle Management: Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff.
• Customer Communication & Relationship Management: Serve as the primary point of contact for customers — deliver status updates, manage expectations, handle escalations, and negotiate scope changes.
• Multi-Engagement Management: Manage 5–8 concurrent technical engagements simultaneously while maintaining quality and meeting deadlines.
• Cross-Functional Coordination: Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation and capacity planning.
• Risk & Issue Management: Proactively identify risks and issues, develop mitigation strategies, track resolution, and ensure deliverables meet quality standards.

Skills

Engagement management

Multi-engagement management

Enterprise customer mgmt

Cross-functional leadership

PM tools

Scope management

Startup mindset

Communication

Tools

Linear

Jira

Asana

Job description

LangChain, Inc. is seeking an Engagement Manager for our Professional Services team. You will oversee multiple technical engagements with enterprise customers, coordinating cross-functional teams to ensure exceptional outcomes and on-time delivery.

You will drive end-to-end engagement lifecycle, manage client communications, and balance resource allocation in a fast-paced startup-like environment. Remote-friendly within the US with hybrid options in major offices.