Engagement Manager, Enterprise AI Projects (Remote-friendly)

Wwshemi; New York (NY); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible vacation

401(k) plan

Meals on in-office days

Remote-friendly US

Job summary

LangChain, a leader in AI agent infrastructure, seeks an Engagement Manager to join our Professional Services team in New York. You will manage multiple concurrent technical engagements for enterprise customers, serving as the primary point of contact and coordinating cross-functional teams to deliver exceptional outcomes.

This role offers direct impact on customer success, the opportunity to shape processes and methodologies, and the chance to work with cutting-edge AI technology.

Qualifications

• 5+ years of engagement or project management experience, preferably with technical or software engagements.
• Experience managing multiple concurrent engagements with high quality across all of them.
• Strong experience working with enterprise customers and leading customer-facing communication.
• Coordinate cross-functional technical teams and manage resource allocation.
• Familiarity with project management tools such as Linear, Jira, or Asana.
• Ability to handle scope changes and navigate complex stakeholder dynamics.

Responsibilities

• Engagement Lifecycle Management: manage the full lifecycle from SOW review to closeout.
• Customer Communication & Relationship Management: serve as primary point of contact and manage expectations.
• Multi-Engagement Management: oversee 5-8 concurrent technical engagements.
• Cross-Functional Coordination: work with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering.
• Risk & Issue Management: identify risks, develop mitigations, and ensure quality.

Skills

Engagement mgmt

Cross-functional coordination

Enterprise customer mgmt

Communication skills

PM tools

Tools

Linear

Jira

Asana

Job description

LangChain, a leader in AI agent infrastructure, seeks an Engagement Manager to join our Professional Services team in New York. You will manage multiple concurrent technical engagements for enterprise customers, serving as the primary point of contact and coordinating cross-functional teams to deliver exceptional outcomes.

This role offers direct impact on customer success, the opportunity to shape processes and methodologies, and the chance to work with cutting-edge AI technology.