Remote Enterprise Account Growth & Renewal Lead

Harper; United States; A distancia; USD 125.000 - 145.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Health benefits

401(k)

Descripción de la vacante

Harper is seeking a customer success/enterprise account leader to own retention and growth across a focused book of Fortune 500 accounts. You’ll orchestrate cross‑functional teams to ensure renewals, expansions, and full value delivery, not just support.

You’ll operate with strong structure, proactive updates, and a proactive cadence to keep customers aligned with Harper’s roadmap. You’ll partner with Sales, Product, and Engineering, managing plans, risks, and milestones while driving customer

Formación

• 6+ years managing enterprise accounts in B2B software with Fortune 500 customers and renewals.
• Real project management experience with customer rollouts, pilots, or implementations.
• Experience working with channel partners, resellers, or alliance partners on shared accounts.
• Excellent communication skills with clear recaps and updates.
• Ability to map a customer’s goals to Harper capabilities and spot expansion opportunities.
• CRM and project tracker experience (HubSpot, Salesforce, Asana).
• Startup or small team experience building processes rather than waiting for one.

Responsabilidades

• Own the account: manage renewal and expansion with cross-functional alignment.
• Run active customer initiatives with clear plans, owners, and dates; ensure follow‑ups within one business day.
• Manage relationships across champions, executives, procurement, and project leads at each customer.
• Orchestrate Harper’s internal team: route questions, write customer-facing documents, feed feedback to Product/Marketing.

Conocimientos

Enterprise account management

Project management

Channel partnerships

Communication skills

CRM experience

Startup experience

Herramientas

HubSpot

Salesforce

Asana

Descripción del empleo

Harper is seeking a customer success/enterprise account leader to own retention and growth across a focused book of Fortune 500 accounts. You’ll orchestrate cross‑functional teams to ensure renewals, expansions, and full value delivery, not just support.

You’ll operate with strong structure, proactive updates, and a proactive cadence to keep customers aligned with Harper’s roadmap. You’ll partner with Sales, Product, and Engineering, managing plans, risks, and milestones while driving customer