Remote Enterprise Account Director: Outcomes & Growth

Enboarder; California (MO); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

4 weeks paid time off

14 weeks paid parental

Full Medical, Dental, and Vision

FSA and Commuter benefits

Yearly wellness stipend

Mobile phone stipend

Job summary

Opus Training is seeking an Enterprise Account Director to own post-sale outcomes for high-value accounts, guiding pilots to multi-location rollouts and renewals. You will partner with CS, Product Specialists, and Sales to drive rapid time-to-value and establish executive relationships that support expansion and risk mitigation.

Ideal candidates combine enterprise relationship skills with operational rigor to manage complex, multi-threaded accounts and drive measurable business outcomes across

Qualifications

• 5+ years in B2B SaaS Customer Success, Implementation, Strategic/Enterprise Account Management or similar
• Experience owning relationships with complex, multi-stakeholder enterprise customers
• Experience managing renewals, mitigating churn risk, and identifying expansion opportunities
• Experience working with frontline-heavy organizations (restaurant, hospitality, retail, etc.)
• Strong written and executive-level verbal communication skills
• Highly organized, detail-oriented and collaborative
• Comfortable partnering with Sales on account strategy and solutioning for complex deals
• High proficiency using AI tools to improve productivity and decision quality
• Familiarity with CRM and customer engagement platforms such as Attio, Intercom, Notion or similar tools

Responsibilities

• Own post-sale enterprise relationships and outcomes across pilots and multi-location rollouts
• Lead onboarding and implementation in collaboration with CS and Product Specialists
• Attend executive sponsor meetings, align senior stakeholders, drive consensus and renewal readiness
• Manage multi-threaded relationships to ensure momentum independent of a single contact
• Define and track success metrics, lead business reviews, and monitor health and risk
• Own renewal and expansion strategy from discovery through close
• Collaborate with Sales on pricing and deal strategy; maintain renewal hygiene in CRM
• Share learnings to improve CS processes, playbooks, and materials
• Represent Opus onsite or at events as needed

Skills

Enterprise Accounts

Multi-stakeholder relationships

Executive communication

Account expansions

AI tools proficiency

CRM systems (Attio, etc.)

Tools

Attio

Intercom

Notion

Job description

Opus Training is seeking an Enterprise Account Director to own post-sale outcomes for high-value accounts, guiding pilots to multi-location rollouts and renewals. You will partner with CS, Product Specialists, and Sales to drive rapid time-to-value and establish executive relationships that support expansion and risk mitigation.

Ideal candidates combine enterprise relationship skills with operational rigor to manage complex, multi-threaded accounts and drive measurable business outcomes across