Strategic Enterprise Growth Partner

Adverb; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Outset, a SaaS company delivering AI-powered user interviews, is seeking an Account Director to own relationships with strategic enterprise and mid-market customers. You will act as a trusted advisor, ensure maximum value from our platform, and identify growth opportunities while collaborating with Product, Sales, and Marketing to influence roadmap priorities.

Responsibilities include guiding executives through adoption and expansion, owning account health, driving renewals and upsells,

Qualifications

• 5–10+ years of customer success or account management experience.
• 2+ years managing strategic/enterprise accounts.
• Experience in a fast-paced SaaS or Series A/B startup.

Responsibilities

• Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success.
• Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy.
• Develop account plans and success frameworks that align with customer business objectives.
• Partner with Sales to identify and close revenue expansion opportunities within existing accounts.
• Translate customer feedback into actionable input for Product and Engineering.
• Forecast retention and growth metrics, providing visibility into customer health and pipeline.

Skills

Customer success

Account management

Consulting

Job description

Outset, a SaaS company delivering AI-powered user interviews, is seeking an Account Director to own relationships with strategic enterprise and mid-market customers. You will act as a trusted advisor, ensure maximum value from our platform, and identify growth opportunities while collaborating with Product, Sales, and Marketing to influence roadmap priorities.

Responsibilities include guiding executives through adoption and expansion, owning account health, driving renewals and upsells,