Remote Enterprise A2P Client Success Lead

Scarpel Telecom; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Global exposure and collaboration

High-energy work environment

Collaborative team

Influence on messaging industry

Job summary

Scarpel Telecom is seeking a Client Success Manager – Enterprise Accounts to manage and grow direct enterprise client relationships within our global A2P messaging business. This role focuses on building long-term relationships with enterprise clients, delivering measurable results and strategic support aligned with their communication goals.

Deep A2P SMS industry knowledge is essential, with experience in Account Management/Customer Success.

Qualifications

• Minimum 4 years in the A2P messaging industry, with at least 2 years managing enterprise accounts.
• Proven ability to build and maintain strong relationships with enterprise clients.
• Solid understanding of A2P SMS products, delivery flows, and traffic analytics.

Responsibilities

• Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction.
• Own client renewals, upselling, and expansion opportunities within existing accounts.
• Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence.
• Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth.
• Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively.
• Maintain accurate client data, activity logs, and reporting within the CRM.

Skills

Communication

Problem solving

English proficiency

Relationship building

Remote work

Tools

CRM software

Job description

Scarpel Telecom is seeking a Client Success Manager – Enterprise Accounts to manage and grow direct enterprise client relationships within our global A2P messaging business. This role focuses on building long-term relationships with enterprise clients, delivering measurable results and strategic support aligned with their communication goals.

Deep A2P SMS industry knowledge is essential, with experience in Account Management/Customer Success.