Client Success Manager - Enterprise Accounts

Scarpel Telecom; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Global exposure and collaboration

High-energy work environment

Collaborative team

Influence on messaging industry

Job summary

Scarpel Telecom is seeking a Client Success Manager – Enterprise Accounts to manage and grow direct enterprise client relationships within our global A2P messaging business. This role focuses on building long-term relationships with enterprise clients, delivering measurable results and strategic support aligned with their communication goals.

Deep A2P SMS industry knowledge is essential, with experience in Account Management/Customer Success.

Qualifications

• Minimum 4 years in the A2P messaging industry, with at least 2 years managing enterprise accounts.
• Proven ability to build and maintain strong relationships with enterprise clients.
• Solid understanding of A2P SMS products, delivery flows, and traffic analytics.

Responsibilities

• Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction.
• Own client renewals, upselling, and expansion opportunities within existing accounts.
• Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence.
• Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth.
• Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively.
• Maintain accurate client data, activity logs, and reporting within the CRM.

Skills

Communication

Problem solving

English proficiency

Relationship building

Remote work

Tools

CRM software

Job description

Location: Remote (time zone range: GMT to GMT+4)

Type: Full-Time

About Scarpel Telecom

Scarpel Telecom is a fast-growing international telecommunications company at the forefront of A2P (Application-to-Person) messaging—technology that enables secure, scalable communication between businesses and their customers around the globe. We are in an exciting period of rapid growth and transformation. This means we offer both the stability of an established company and the opportunity to shape the future of messaging.

At Scarpel, we empower our people to make a real, measurable impact, not just within our organization, but across the wider telecom ecosystem.

About the Role

We’re looking for a Client Success Manager – Enterprise Accounts to manage and grow direct enterprise client relationships within our global A2P messaging business.

This role is dedicated to building long-term relationships with enterprise clients, ensuring they receive exceptional service, measurable results, and strategic support aligned with their communication goals.

IMPORTANT

- Deep A2P SMS industry knowledge is required for this role. Only candidates with A2P SMS Account Management/Customer Success Management experience will be considered for this position.

Key Responsibilities

• Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction.
• Own client renewals, upselling, and expansion opportunities within existing accounts.
• Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence.
• Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth.
• Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively.
• Maintain accurate client data, activity logs, and reporting within the CRM.

What You Bring

• Minimum 4 years of experience working in the A2P messaging industry, with at least 2 years managing enterprise client accounts. (Essential)
• Proven ability to build and maintain strong relationships with enterprise clients.
• Solid understanding of A2P SMS products, delivery flows, and traffic analytics.
• Excellent communication and problem-solving skills, with a proactive and analytical mindset.
• Strong organizational skills and comfort managing multiple accounts in a remote, fast-paced environment.
• Proficiency in English (required)

Why This Role Matters

This is a unique opportunity to work with a dynamic global team, develop your expertise, and make a tangible impact in the fast-paced A2P SMS industry.

What We Offer

• Competitive compensation
• Global exposure and collaboration opportunities
• A high-energy, fast-paced work environment
• A passionate, collaborative team
• A real chance to influence both our company and the messaging industry as a whole