Remote Enrollment & Scheduling Specialist — Bilingual

Recover Medical Group; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Paid Time Off (Vacation, Sick &H)/

Training & Development

Job summary

Recover is recruiting an Engagement Coordinator to be the first point of contact for people seeking treatment. You will handle inbound calls and outbound outreach, guiding clients through enrollment and insurance steps while scheduling initial appointments.

This fully remote role is ideal for someone organized, self-motivated, and comfortable in a fast-paced, client-centred environment, reporting to the Head of Partnerships.

Qualifications

• Bilingual in Spanish and English.
• 1+ year of client-facing experience.
• Familiarity with healthcare.
• Ability to manage a high volume of calls independently.
• Experience in addiction treatment or behavioral health settings.
• Lived experience with substance use disorders.
• Certified or Registered Alcohol Drug Counselor (RADT, CADC-I or higher) preferred.
• Experience with EHR systems.

Responsibilities

• Answer inbound calls from patients seeking treatment.
• Make outbound calls to referred individuals, sharing Recover’s services.
• Follow up with prospective clients about enrollment and insurance.
• Confirm insurance status using verification portals.
• Search and manage client records in the EHR.
• Walk clients through enrollment documents.
• Schedule initial appointments based on client preferences.
• Provide warm hand-offs to other resources when clients are not eligible.

Skills

Bilingual Spanish-English

Client-facing

Healthcare familiarity

Independent work

Addiction treatment experience

Lived experience with substance use

Education

CADC-I or higher certification

Tools

EHR systems

Job description

Recover is recruiting an Engagement Coordinator to be the first point of contact for people seeking treatment. You will handle inbound calls and outbound outreach, guiding clients through enrollment and insurance steps while scheduling initial appointments.

This fully remote role is ideal for someone organized, self-motivated, and comfortable in a fast-paced, client-centred environment, reporting to the Head of Partnerships.