Remote Enrollment & Care Coordination Specialist

Public Partnerships | PPL; Oregon; Hybrid; USD 29,000 - 33,000; Full time

Job summary

Public Partnerships LLC, a national leader in self-directed long-term services, is hiring an Enrollment Specialist. The role centers on guiding participants, authorized representatives, and providers through enrollment, documentation, and program rules within a self-directed services model.

You will support education on employer responsibilities, payroll, and financial management systems while ensuring compliance and service integrity.

Qualifications

• Minimum 1 year of experience serving individuals with disabilities and/or aging adults preferred.
• Related bachelor’s degree preferred; can be substituted with 1+ years of related experience.

Responsibilities

• Enrollment & Service Coordination: follow referrals, collect enrollment docs, identify barriers, coordinate with case management, ensure timely processing and on-time first payment to providers.
• Participant Assessment & Support: assess ability to communicate, determine accommodations, perform in-home visits as applicable, document unmet needs.
• Participant Education & Training: educate on enrollment, payroll, provider roles, and portal navigation; provide trainer-led guidance.
• Compliance, Risk Management & Safeguarding: educate on fraud reporting, follow up on allegations, ensure safeguarding protocols.
• Documentation & Operational Excellence: maintain records of services and time commitment per policy.

Skills

Customer service

Office & CRM tools

Process improvement

Verbal and written communication

Stakeholder relationships

Education

Bachelor's degree

Tools

Microsoft Office Suite

CRM

Nexus

Better Online

Adobe Sign

Job description

Public Partnerships LLC, a national leader in self-directed long-term services, is hiring an Enrollment Specialist. The role centers on guiding participants, authorized representatives, and providers through enrollment, documentation, and program rules within a self-directed services model.

You will support education on employer responsibilities, payroll, and financial management systems while ensuring compliance and service integrity.