Enrollment & Care Coordinator (Remote — FL)

Public Partnerships | PPL; United States; Remote; USD 29,000 - 33,000; Full time

Job summary

Public Partnerships LLC seeks an Enrollment Specialist to lead participant enrollment for self-directed services, coordinating documentation and training across stakeholders. The role emphasizes compliance, education on program rules, and supporting participants in managing their budgets.

The position requires residing in Florida (Tampa Bay or Jacksonville area) and involves remote work with regular travel.

Qualifications

• Strong customer service and support experience.
• Proficient with MS Office, CRM systems, and digital tools.
• Excellent verbal and written communication skills.
• Ability to work independently and collaborate with multiple stakeholders.
• Experience in or exposure to self-directed support programs.

Responsibilities

• Serve as primary contact for participants, authorized representatives, and providers.
• Coordinate enrollment documentation and resolve barriers.
• Educate participants on employer responsibilities and program rules.
• Support documentation, background checks, and portal updates.
• Monitor enrollment progress and ensure timely payments to providers.

Skills

Customer service

Written communication

Verbal communication

Stakeholder relations

Attention to detail

Time management

Problem solving

Remote work readiness

Education

Bachelor’s degree preferred

Experience with disability services

Tools

Microsoft Office Suite

CRM platforms

Nexus

Better Online

Adobe Sign

Job description

Public Partnerships LLC seeks an Enrollment Specialist to lead participant enrollment for self-directed services, coordinating documentation and training across stakeholders. The role emphasizes compliance, education on program rules, and supporting participants in managing their budgets.

The position requires residing in Florida (Tampa Bay or Jacksonville area) and involves remote work with regular travel.