Enrollment & Education Specialist (Remote - FL)

Public Partnerships | PPL; Lorida (FL); Remote; USD 29,000 - 33,000; Full time

Job summary

Public Partnerships | PPL in Florida seeks an Enrollment Specialist to serve as the primary contact for participants, authorized representatives, and providers throughout the enrollment process for self-directed services.

You will coordinate required documentation, resolve enrollment barriers, educate on employer responsibilities and financial management systems, and support program integrity through ongoing documentation and monitoring.

Qualifications

• Related bachelor’s degree preferred; can be substituted with 1+ years of related experience.
• Minimum of one (1) year of experience serving individuals with disabilities and/or aging adults preferred.
• Must reside in Tampa or Jacksonville, Florida and be remote with regular business travel.

Responsibilities

• Enrollment & Service Coordination: follows up on referrals and supports enrollment by completing required documentation.
• Participant Assessment & Support: assesses ability to communicate and participate in self-directed services.
• Participant Education & Training: educates on interacting with Public Partnerships as fiscal intermediary and on payroll, vendor payments, and reporting.
• Compliance, Risk Management & Safeguarding: train-the-trainer instruction on fraud, abuse, neglect and exploitation reporting.
• Documentation & Operational Excellence: maintains documentation of services and time committed.

Skills

Customer service

MS Office

CRM platforms

Nexus

Adobe Sign

Web-based applications

Process improvement

Communication skills

Stakeholder management

Education

Bachelor's degree preferred

Job description

Public Partnerships | PPL in Florida seeks an Enrollment Specialist to serve as the primary contact for participants, authorized representatives, and providers throughout the enrollment process for self-directed services.

You will coordinate required documentation, resolve enrollment barriers, educate on employer responsibilities and financial management systems, and support program integrity through ongoing documentation and monitoring.