Enrollment Success Specialist - Self-Directed Care (Remote)

Public Partnerships | PPL; Florida; Hybrid; USD 29,000 - 33,000; Full time

Job summary

Public Partnerships LLC seeks an Enrollment Specialist to guide participants, authorized representatives, and providers through self‑directed programs, coordinating documentation and resolving enrollment barriers. The role emphasizes education on employer responsibilities, payroll processing, and financial management systems, with a focus on person‑centered support and safeguarding.

Remote work option with travel to Florida sites; must reside near Tampa or Jacksonville to support on‑site

Qualifications

• Bachelor’s degree preferred or 1+ year related experience.
• Minimum 1 year experience serving individuals with disabilities preferred.
• Proficiency with Microsoft Office and CRM platforms required.

Responsibilities

• Enrollment & service coordination to minimize cycle times.
• Assess participant's ability to participate and provide support.
• Educate participants on program rules and payroll processes.
• Ensure compliance and report safeguarding concerns.

Skills

Customer service

Microsoft Office

CRM systems

Process improvement

Verbal & written comms

Stakeholder mgmt

Education

Bachelor's degree preferred

Tools

Nexus

Better Online

Adobe Sign

Web-based apps

Job description

Public Partnerships LLC seeks an Enrollment Specialist to guide participants, authorized representatives, and providers through self‑directed programs, coordinating documentation and resolving enrollment barriers. The role emphasizes education on employer responsibilities, payroll processing, and financial management systems, with a focus on person‑centered support and safeguarding.

Remote work option with travel to Florida sites; must reside near Tampa or Jacksonville to support on‑site