Remote Engagement Services Leader

Samsara; United States; On-site; USD 101,420 - 136,363; Full time

Job summary

Samsara is seeking an Engagement Services Manager (ESM) to position and drive Samsara Services for enterprise customers. You will partner with Sales and Engineers to define solutions, own ARR-attached pursuits, and oversee forecasting and delivery governance.

In this remote US role, you will build trusted advisor relationships, shape service templates, and lead cross-functional teams to successfully deploy our offerings and ensure customer success.

Qualifications

• 7+ years of experience in positioning Professional Services or Technology Solutions.
• Build and maintain positive relationships with sales, CS and key partners during implementations.
• Strong presentation skills to show value, capabilities, and differentiators of complex services.
• Ability to create service templates and engagement processes with an innovative mindset.
• SOW/Proposal scoping, production and delivery to meet customer requirements.
• Ability to articulate customer success stories and metrics demonstrating value.
• Bachelor degree required (4-year).
• Skills in creating SFDC reports/dashboards and navigating SFDC.

Responsibilities

• Articulate and sell the value of Samsara Services within accounts.
• Collaborate with Sales and Sales Engineers to define the services solution.
• Own Services pursuits and ARR attachment.
• Forecast services and monitor ARR pipeline and capacity.
• Plan scoping activity, proposals, LOE, transitions and resources.
• Be a trusted advisor in product deployment and change management.
• Act as a governing partner during implementation and issue coordination.
• Participate in virtual teams to build Samsara Services methodologies and collateral.
• Champion Samsara culture and growth mindset across the org.

Skills

Presentation skills

Relationship building

SOW/Proposal processes

Customer success storytelling

Cross-functional collaboration

Forecasting & ARR management

Samsara service knowledge

Communication to executives

Sales and CS alignment

Education

Bachelor’s degree

Tools

SFDC

Job description

Samsara is seeking an Engagement Services Manager (ESM) to position and drive Samsara Services for enterprise customers. You will partner with Sales and Engineers to define solutions, own ARR-attached pursuits, and oversee forecasting and delivery governance.

In this remote US role, you will build trusted advisor relationships, shape service templates, and lead cross-functional teams to successfully deploy our offerings and ensure customer success.