Remote Engagement Manager - GovTech & Payments

CORE; United States; On-site; USD 75,000 - 90,000; Full time

Job summary

CORE is seeking an Engagement Manager to serve as the primary advisor for a portfolio of government and utility clients across CORE's product suite. You will drive client satisfaction, retention, and growth by delivering proactive account management and coordinating cross-functional support to maximize value from CORE's payment technology platform.

The ideal candidate has 3–5+ years in client success or related roles, strong communication skills, and experience with government sector clients.

Qualifications

• 3–5+ years of experience in client success, account management, or a client-facing operations role, preferably in SaaS, GovTech, or payment technology.
• Demonstrated ability to manage multiple complex client relationships simultaneously with a high degree of organization and follow-through.
• Strong written and verbal communication skills; comfort drafting client-facing emails, escalation summaries, and executive-level updates.
• Familiarity with payment processing concepts, including ACH, credit card processing, merchant accounts, and settlement reconciliation.

Responsibilities

• Own the end-to-end client relationship for an assigned portfolio of municipal and utility accounts, serving as the primary escalation point for issues, inquiries, and strategic conversations.
• Conduct regular cadence calls, business reviews, and on-site visits to assess client health, surface risks, and identify expansion opportunities.
• Build and maintain strong relationships with key stakeholders, including finance directors, IT leads, and department heads at client organizations.
• Monitor client satisfaction indicators and develop targeted action plans to address friction or at-risk accounts.
• Proactively identify renewal risks and facilitate expansion conversations around additional CORE product lines.

Skills

Client relationship management

Account management

Written & verbal communication

SaaS / GovTech familiarity

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Zendesk

Jira

Confluence

Job description

CORE is seeking an Engagement Manager to serve as the primary advisor for a portfolio of government and utility clients across CORE's product suite. You will drive client satisfaction, retention, and growth by delivering proactive account management and coordinating cross-functional support to maximize value from CORE's payment technology platform.

The ideal candidate has 3–5+ years in client success or related roles, strong communication skills, and experience with government sector clients.