GovTech Account Growth & Retention Manager

casellejobs; Provo (UT); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Base salary + quarterly variable

Flexible remote with Utah hybrid

Medical, dental, vision

401(k) with 4% match

Travel to events and sites

Meaningful public-service impact

Job summary

Caselle Govineer is seeking an Account Manager to steward a ~200-customer book for local-government software, combining customer care with expansion selling. You will maintain relationships, lead quarterly business reviews, and drive upsell across cloud hosting, online payments, and modules.

You will not handle implementation but will coordinate with support teams to protect renewals and grow revenue, traveling to regional events and visiting customers approximately six times a year.

Qualifications

• 3+ years in account management, customer success, or expansion sales, ideally B2B SaaS or vertical software.
• Track record of carrying and hitting a revenue or retention number.
• Comfort with direct commercial conversations, including price increases, without harming relationships.
• Strong organization across a large book with genuine CRM discipline.
• Customer empathy and retention as a relationship, not just renewal.

Responsibilities

• Own a book of ~200 Caselle local-government accounts and be the named relationship for every account.
• Touch every account each quarter to stay proactive and drive engagement.
• Lead quarterly business reviews with top-tier accounts (Tier 1 quarterly, Tier 2 semi-annual).
• Grow the book through upsell, cross-sell, and price increases across Caselle and Govineer products.
• Protect the base and identify at-risk accounts early; collaborate with city clerks and managers to align priorities.
• Negotiate and close contracts that maximize recurring revenue; maintain accurate records in HubSpot.

Skills

Account management

Revenue ownership

Remote work

CRM discipline

Communication skills

Price increases

Tools

CRM systems

Job description

Caselle Govineer is seeking an Account Manager to steward a ~200-customer book for local-government software, combining customer care with expansion selling. You will maintain relationships, lead quarterly business reviews, and drive upsell across cloud hosting, online payments, and modules.

You will not handle implementation but will coordinate with support teams to protect renewals and grow revenue, traveling to regional events and visiting customers approximately six times a year.