Software Support Analyst

CORE; United States; On-site; USD 55,000 - 60,000; Full time

Job summary

CORE is seeking a candidate in the United States to manage call center operations, assist customers with technical and application issues, and adjust configurations as needed. The role emphasizes teamwork, strong communication, and familiarity with web-based applications and support processes.

Applicants should have 2–3 years of relevant experience, US residency, and knowledge of data warehouses. Salesforce experience is a plus; candidates must reside in the US and be able to work onsite.

Qualifications

• Bachelor's or Associates Degree required.
• 2–3 years of relevant experience.
• US residency or citizenship/long-term work permit required.
• Experience working across cross-functional teams.
• Strong problem solving skills are expected.
• Knowledge of data warehouses is preferred.
• Proficient in modern tools for communication.
• Salesforce experience is a plus.

Responsibilities

• Call management and customer support.
• Provide technical/application assistance to customers.
• Modify configurations as needed to resolve issues.
• Prepare reports and escalate to appropriate resources when needed.

Skills

Communication skills

Teamwork

Problem solving

Cross-functional collaboration

Education

Bachelor's/Associates Degree

Tools

Salesforce

Job description

CORE is the leader in modernizing government payments and constituent services. We provide a comprehensive, integrated platform that unifies payments and revenue cycle management. Our mission is to empower agencies to move beyond outdated, fragmented systems and deliver the secure, efficient, and seamless experiences citizens expect in today's digital world. Our value pillars are to modernize the constituent experience, drive operational efficiency, provide unparalleled security and compliance, and be a proven partner for results to government. It takes a collaborative culture and amazing talent to meet such goals. We invest in our people and promote a diverse, inclusive, and engaging culture. We look for employees who are engaged and passionate about our products, our customers' success, and being part of a world-class team.

CORE VALUES

The leader in this role should exemplify our CORE values. Our employees value these things:

• Stay Present & Get It Done. We stay accountable, driven, and humble. We do what we say we're going to do because our interactions are grounded in empathy, collaboration, and growth. We do exceptional things.
• Evolve & Adapt. We are open to new ideas. We believe that change is a critical component of success. We don't let mistakes hold us back. Rather we learn, grow, and get better. We focus on results that matter which helps us overcome obstacles and deliver unparalleled success.
• Cultivate Fans. We are fans of each other, our customers, and the work we do. We partner closely with our customers to deliver transformative solutions. Our perspective and experience drives better business.

About the Role

Responsibilities Candidates must have a strong knowledge of PCs and MS Windows and exhibit strong written and oral communication skills. The ideal candidate should be self-motivated, able to work well on a team, and possess excellent interpersonal skills. They should also have experience using, implementing and/or have a good understanding of working with web-based applications. Having previous experience working in a call center environment or any payments industry experience is preferred.

Responsibilities

• Call management
• Customer technical/application assistance
• Modifying configurations
• Reporting and technical assessment for proper escalation to appropriate resources

Qualifications

• Candidates must reside in the US and must be a US citizen or already have long term work permits.
• Bachelor's or Associates Degree
• 2 to 3 years of relevant experience.
• Experience working across cross-functional teams
• Problem solving experience
• Knowledge of data warehouses
• Ability to communicate effectively using modern tools
• Proficient with Microsoft Office 365
• Salesforce experience is preferred

Pay range and compensation package

Salary - "$55,000-$60,000" + Bonus

Equal Opportunity Statement

CORE is committed to diversity and inclusivity in the workplace.