Remote Engagement Manager - Food Bank Partnerships

Gleaners Food Bank Of I; Town of King (WI); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

14 paid holidays

3 Paid Sick Leave Days

Company paid vision, long-term disable

Paid Life and LTD Insurance

Maternal, parental & caregiver leave

On-site Gym

403(b) Plan with up to 4% match

Monthly attendance bonus

Earn up to 10% incentive pay

Apparel allowance

Job summary

Gleaners Food Bank of Indiana is seeking an Engagement Manager to support growth of Fresh Connect Central (FCC) by developing and maintaining customer relationships within a food banking network. The role focuses on identifying opportunities, developing quotes, and ensuring a positive customer experience across assigned accounts.

The position requires a Bachelor’s degree or equivalent experience, strong CRM proficiency, and travel to customer sites as needed.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Advanced knowledge of food distribution required.
• Advanced knowledge of food banking industry desired.
• Prior sales & account management experience desired.
• Experience with customer relationship management (CRM) systems preferred with the ability to create, analyze, and present reports.
• Knowledge of food safety regulations desired.

Responsibilities

• Develop and execute account plans to meet established sales, account growth, and customer retention goals.
• Engage active, inactive, and prospective customers to understand their needs, identify opportunities, and connect them with FCC products and services.
• Respond promptly to customer inquiries and provide ongoing account support to strengthen customer satisfaction and lasting relationships.
• Research and pursue new business opportunities within the food banking network and with other organizations that are suitable customers for FCC products and services.
• Collaborate with the Quote Specialist to develop accurate quotes and proposals that align with approved pricing, margin expectations, and customer terms.
• Present proposals, address customer questions, negotiate within established approval guidelines, and secure customer commitments.
• Coordinate with the Quote Specialist and Supply Chain Specialist to communicate customer requirements, track order progress, keep customers informed, and resolve service issues.
• Assist in creating, distributing, and promoting sales offers across FCC’s customer network.
• Visit customer locations and analyze customer operations, procurement needs, limitations, and capacity to identify account growth opportunities.
• Apply food banking industry knowledge to help customers identify opportunities in fundraising, operations, and procurement that support their use of FCC products and services.
• Represent FCC at conferences, trade shows, regional gatherings, and other relevant events, and conduct meetings, presentations, and webinars to promote FCC offerings.
• Build relationships with Feeding America, state associations, regional cooperatives, government organizations, vendors, and other industry partners to expand awareness of FCC and develop business opportunities.
• Maintain accurate and timely customer records, communications, account plans, and sales opportunities in the company’s customer relationship management (CRM) system.
• Monitor account performance, maintain an accurate sales pipeline, and provide regular forecasts and progress reports to support FCC goals and purchasing, production, and transportation planning.
• Stay informed of Supply Chain, Production, and Transportation capabilities and initiatives to accurately communicate FCC offerings and service expectations.
• Share customer demand, product requests, and service feedback with internal teams to inform sourcing, production, and service decisions.
• Collaborate professionally and respectfully with colleagues, customers, prospects, and industry partners while demonstrating Gleaners’ mission, vision, and values.
• Perform other duties as assigned.

Skills

Relationship building

Customer service

Presentation skills

Negotiation

Time management

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Excel

CRM systems

Microsoft Word

Outlook

Job description

Gleaners Food Bank of Indiana is seeking an Engagement Manager to support growth of Fresh Connect Central (FCC) by developing and maintaining customer relationships within a food banking network. The role focuses on identifying opportunities, developing quotes, and ensuring a positive customer experience across assigned accounts.

The position requires a Bachelor’s degree or equivalent experience, strong CRM proficiency, and travel to customer sites as needed.