Remote EnergyWise Programs Enrollment Specialist

Duke Energy Corporation; Florida; Remote; USD 36,000 - 52,000; Full time

Job summary

Duke Energy Corporation is seeking a Products & Services Coordinator to support the EnergyWise Home program within the Demand Operations Center. You will handle customer calls, verify information, enroll customers, and manage Field Service Requests and scheduling across multiple systems.

The role emphasizes program rule application, issue troubleshooting, and accurate documentation to support reliability and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years related work experience.

Responsibilities

• Handle inbound and outbound customer calls for the EnergyWise Home program, verify customer and premise information, qualify customers for enrollment, and document enrollments and scheduling.
• Create and track Field Service Requests (FSRs) and schedule in-home appointments, coordinating with field advisors and installation contractors.
• Troubleshoot device and service issues, apply program rules, escalate exceptions as needed, and maintain audit-ready records.

Skills

Call center experience

Bilingual (English and Spanish)

Multi-tasking

Education

High School Diploma/GED

Tools

Salesforce

C4C

Job description

Duke Energy Corporation is seeking a Products & Services Coordinator to support the EnergyWise Home program within the Demand Operations Center. You will handle customer calls, verify information, enroll customers, and manage Field Service Requests and scheduling across multiple systems.

The role emphasizes program rule application, issue troubleshooting, and accurate documentation to support reliability and customer satisfaction.