Remote Energy Programs Coordinator: Enrollment/Scheduling

Duke Energy Corporation; Tallahassee (FL); Remote; USD 38,000 - 54,000; Full time

Job summary

Duke Energy Corporation is seeking a Products & Services Coordinator to support the EnergyWise Home program within the Demand Operations Center. You will handle customer calls, verify information, qualify for enrollment, and document Field Service Requests across multiple systems.

The role involves coordinating with field teams, scheduling installations, and ensuring accurate, audit-ready records to support enrollments and customer satisfaction. Remote work is available after onboarding.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of related work experience.
• Call center experience preferred.
• Familiarity with Salesforce and C4C is advantageous.

Responsibilities

• Handle inbound and outbound calls for the EnergyWise Home program, verify information, enroll customers, schedule Field Service Requests and in-home appointments.
• Coordinate with field advisors and installation contractors; troubleshoot issues and apply program rules.
• Support team projects, participate in process improvements, and assist with administrative tasks.

Skills

Bilingual English/Spanish

Call center experience

Multitasking

Customer communication

Education

High School Diploma/GED

Tools

Salesforce

C4C

Job description

Duke Energy Corporation is seeking a Products & Services Coordinator to support the EnergyWise Home program within the Demand Operations Center. You will handle customer calls, verify information, qualify for enrollment, and document Field Service Requests across multiple systems.

The role involves coordinating with field teams, scheduling installations, and ensuring accurate, audit-ready records to support enrollments and customer satisfaction. Remote work is available after onboarding.