Remote Energy Services & Enrollment Coordinator

Duke Energy Corporation; Lorida (FL); Remote; USD 32,000 - 52,000; Full time

Job summary

Duke Energy Corporation is seeking a Products & Services Coordinator to support the EnergyWise Home program within the DOC. You will handle calls, verify information, enroll customers, document Field Service Requests, and schedule in-home appointments with field staff.

The role requires at least a high school diploma and 2+ years in related work, with preferred call center experience and bilingual English/Spanish abilities. Remote work is available after onboarding.

Qualifications

• High School Diploma or GED.
• Minimum 2 years of related work experience.
• Call center experience preferred.
• Bilingual English/Spanish preferred.
• Familiarity with Salesforce and C4C.

Responsibilities

• Handle inbound and outbound customer calls for the EnergyWise Home program, responding to enrollment, service, and general program inquiries.
• Verify customer and premise information, qualify customers for enrollment, and complete program enrollments. Create, document, and track Field Service Requests (FSRs) and schedule in-home appointments.
• Coordinate with field advisors and installation contractors for scheduling and troubleshooting device/service issues.
• Maintain accurate, audit-ready records across systems to support compliance and reporting.

Skills

Multitasking

Customer service

Bilingual English/Spanish

Education

High School Diploma/GED

Tools

Salesforce

C4C

Job description

Duke Energy Corporation is seeking a Products & Services Coordinator to support the EnergyWise Home program within the DOC. You will handle calls, verify information, enroll customers, document Field Service Requests, and schedule in-home appointments with field staff.

The role requires at least a high school diploma and 2+ years in related work, with preferred call center experience and bilingual English/Spanish abilities. Remote work is available after onboarding.