EnergyWise Enrollment & Service Coordinator

Duke Energy; Charlotte (NC); Remote; USD 42,000 - 54,000; Full time

Job summary

Duke Energy in Charlotte is seeking a Products & Services Coordinator to support the EnergyWise Home program within the DOC. You will handle customer calls, verify information, qualify for enrollment, schedule Field Service Requests, and coordinate with field advisors.

The role emphasizes accurate record-keeping and program compliance, with remote work available after onboarding for residents within Duke Energy footprint states.

Qualifications

• High School Diploma/GED is required.
• Minimum 2 years' related work experience.

Responsibilities

• Handle inbound and outbound customer calls for the EnergyWise Home program, verify customer and premise information, qualify customers for enrollment, and create/schedule Field Service Requests (FSRs).
• Coordinate with field advisors and installation contractors to schedule in-home appointments and troubleshoot issues.
• Maintain audit-ready records across systems to support enrollment, reliability, and customer satisfaction.

Skills

Call center experience

Bilingual (English/Spanish)

Multi-tasking

Navigate multiple systems

Education

High School Diploma/GED

Tools

Salesforce

C4C

Job description

Duke Energy in Charlotte is seeking a Products & Services Coordinator to support the EnergyWise Home program within the DOC. You will handle customer calls, verify information, qualify for enrollment, schedule Field Service Requests, and coordinate with field advisors.

The role emphasizes accurate record-keeping and program compliance, with remote work available after onboarding for residents within Duke Energy footprint states.