Remote Energy Programs Operations Associate

ICF International; Phoenix (AZ); Remote; USD 55,000 - 85,000; Full time

Job summary

ICF is seeking an Associate Operations Specialist to support energy efficiency program delivery. Remote role with preference for Arizona-based candidates; candidates must be in Pacific Time Zone.

You will collaborate with IT, Reporting, Marketing, and Customer Care to process projects, review forms, and support invoicing and program administration. Ideal candidates have a Bachelor's degree or equivalent, 1+ year in admin/ops, strong Excel skills, and a mindset for data analysis and

Qualifications

• Bachelor's degree or applicants can substitute one year of related experience for one year of education.
• 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience
• Must be experienced in Microsoft Excel and general Office Suite

Responsibilities

• Work as part of the energy efficiency team ensuring evaluation, implementation, and verification of utility-sponsored energy efficiency projects are executed.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals for compliance with program policies.
• Coordinate with program staff, billing specialists, and project leads to support monthly invoicing timelines.
• Support basic quality control checks to ensure invoices are complete and accurate.
• Assist with documentation updates and process improvements related to invoicing and program administration

Skills

Energy Program Operations

Process & Compliance Review

Cross-Functional Collaboration

Analytical Thinking

Customer & Contractor Support

Excel Proficiency

Education

Bachelor's degree

Tools

Power BI

SharePoint Lists

Power Automate

Microsoft Office

Job description

ICF is seeking an Associate Operations Specialist to support energy efficiency program delivery. Remote role with preference for Arizona-based candidates; candidates must be in Pacific Time Zone.

You will collaborate with IT, Reporting, Marketing, and Customer Care to process projects, review forms, and support invoicing and program administration. Ideal candidates have a Bachelor's degree or equivalent, 1+ year in admin/ops, strong Excel skills, and a mindset for data analysis and