Associate Operations Specialist

ICF International; Phoenix (AZ); Remote; USD 55,000 - 85,000; Full time

Job summary

ICF is seeking an Associate Operations Specialist to support energy efficiency program delivery. Remote role with preference for Arizona-based candidates; candidates must be in Pacific Time Zone.

You will collaborate with IT, Reporting, Marketing, and Customer Care to process projects, review forms, and support invoicing and program administration. Ideal candidates have a Bachelor's degree or equivalent, 1+ year in admin/ops, strong Excel skills, and a mindset for data analysis and

Qualifications

• Bachelor's degree or applicants can substitute one year of related experience for one year of education.
• 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience
• Must be experienced in Microsoft Excel and general Office Suite

Responsibilities

• Work as part of the energy efficiency team ensuring evaluation, implementation, and verification of utility-sponsored energy efficiency projects are executed.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals for compliance with program policies.
• Coordinate with program staff, billing specialists, and project leads to support monthly invoicing timelines.
• Support basic quality control checks to ensure invoices are complete and accurate.
• Assist with documentation updates and process improvements related to invoicing and program administration

Skills

Energy Program Operations

Process & Compliance Review

Cross-Functional Collaboration

Analytical Thinking

Customer & Contractor Support

Excel Proficiency

Education

Bachelor's degree

Tools

Power BI

SharePoint Lists

Power Automate

Microsoft Office

Job description

Associate Operations Specialist

Location: Remote (Candidates in Arizona strongly preferred)

Candidates must be located in the Pacific Time Zone to be considered

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more

What you will be doing:

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Coordination with program staff, billing specialists, and project leads to support monthly invoicing timelines
• Support basic quality control checks to ensure invoices are complete, accurate, and submitted on time
• Assist with documentation updates and process improvements related to invoicing and program administration

Skills you will use:

• Energy Program Operations: Understanding of utility-sponsored energy efficiency programs and commercial building technologies.
• Process & Compliance Review: Skilled in reviewing project applications and ensuring adherence to program policies and procedures.
• Cross-Functional Collaboration: Experience working with IT, Reporting, Marketing, and Customer Care teams to support program delivery.
• Analytical Thinking: Ability to identify trends and opportunities for improvement through data analysis. Ability to follow established processes and meet recurring monthly deadlines
• Customer & Contractor Support: Capable of handling inquiries and coordinating follow-ups for inspections and surveys.
• Technical Proficiency: Strong skills in Microsoft Excel and Office Suite; familiarity with Power BI, SharePoint Lists, and Power Automate.

What we need you to have (minimum qualifications)

• Bachelor's degree (or applicants can substitute one year of related experience for one year of education)
• 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience

What we would like you to have (preferred qualifications)

• Strong time management, communication, and organization skills.
• Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
• Outstanding analytical, writing, and communication skills.
• Willingness to learn invoicing systems, charge codes, and compliance requirements
• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience with Power BI (or similar data visualization tool).
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individua