Associate Operations Specialist

ICF; United States; Remote; USD 55,000 - 94,000; Full time

Benefits offered by this job

Flexible work

Tuition reimbursement

401k matching

Employee stock purchase plan

Donation matching

Volunteer opportunities

Work-life balance

Job summary

ICF is seeking an Associate Operations Specialist to support energy efficiency programs, improve processes, and provide invoicing and admin support. The role requires collaboration across IT, Reporting, Marketing, and Customer Care, with a focus on ensuring accurate, timely invoicing and compliant project submissions.

The position is remote with preferences for candidates in the Pacific Time Zone, and strong MS Excel, Power BI, SharePoint Lists, and Power Automate skills are highly valued for

Qualifications

• Bachelor’s degree or equivalent education.
• 1+ year of professional experience in administration, operational support, data analysis, or energy-related fields.

Responsibilities

• Support energy efficiency project evaluation, implementation, and verification.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Analyze data to identify trends and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project forms for compliance with program policies.
• Coordinate with staff to support monthly invoicing timelines.
• Perform basic quality checks on invoices for accuracy and timeliness.
• Update documentation and drive process improvements for invoicing and administration.

Skills

Energy programs

Process compliance

Cross-functional collaboration

Analytical thinking

Customer support

Time management

Education

Bachelor's degree

Tools

Power BI

SharePoint Lists

Power Automate

Microsoft Excel

Job description

Associate Operations Specialist

Location: Remote (Candidates in Arizona strongly preferred)

Ready to make a difference?

To support our growth, we are seeking candidates with an interest in utility energy efficiency programs and knowledge of energy-efficient technologies associated with commercial building systems. As an Associate Operations Specialist, you will be responsible for identifying opportunities for process improvements, sharing best practices, collaborating with cross-functional teams, and conducting thorough analyses of program operations. This position provides administrative and invoicing support. The role supports monthly invoicing activities, including report reconciliation, documentation tracking, and data entry into invoicing systems.

Candidates must be located in the Pacific Time Zone to be considered)

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Coordination with program staff, billing specialists, and project leads to support monthly invoicing timelines.
• Support basic quality control checks to ensure invoices are complete, accurate, and submitted on time.
• Assist with documentation updates and process improvements related to invoicing and program administration.

Skills you will use:

• Energy Program Operations: Understanding of utility-sponsored energy efficiency programs and commercial building technologies.
• Process & Compliance Review: Skilled in reviewing project applications and ensuring adherence to program policies and procedures.
• Cross-Functional Collaboration: Experience working with IT, Reporting, Marketing, and Customer Care teams to support program delivery.
• Analytical Thinking: Ability to identify trends and opportunities for improvement through data analysis. Ability to follow established processes and meet recurring monthly deadlines.
• Customer & Contractor Support: Capable of handling inquiries and coordinating follow-ups for inspections and surveys.
• Technical Proficiency: Strong skills in Microsoft Excel and Office Suite; familiarity with Power BI, SharePoint Lists, and Power Automate.

What we need you to have (minimum qualifications)

• Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
• 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience

What we would like you to have (preferred qualifications)

• Strong time management, communication, and organization skills.
• Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
• Outstanding analytical, writing, and communication skills.
• Willingness to learn invoicing systems, charge codes, and compliance requirements.
• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience with Power BI (or similar data visualization tool).
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplacediscriminationrights or our benefit offerings which are included in Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$55,400.00 - $94,180.00

Arizona Remote Office (AZ99)