Remote Energy Programs Coordinator

Duke Energy Corporation; Saint Petersburg (FL); Remote; USD 42,000 - 64,000; Full time

Job summary

Duke Energy Corporation seeks a Products & Services Coordinator to support the EnergyWise Home program within the Demand Operations Center. You will handle inbound and outbound customer calls, verify information, qualify customers for enrollment, and document Field Service Requests and scheduling across multiple systems while applying program rules.

The role requires problem solving, accurate records, and coordination with field advisors and installation contractors.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of related work experience.
• Strong verbal and written communication abilities.

Responsibilities

• Program & Customer Support - Handle inbound and outbound customer calls for the EnergyWise Home program, responding to enrollment, service, and general program inquiries. Verify customer and premise information, qualify customers for enrollment, and complete program enrollments. Create, document, and track Field Service Requests (FSRs) and schedule in-home appointments, coordinating with field advisors and installation contractors. Troubleshoot device and service issues, apply program rules consistently, and elevate exceptions to the appropriate team. Maintain accurate, audit-ready records across all systems of record to support compliance and program reporting.
• Team & Community Engagement - Participate on assigned DOC teams and special projects, including process improvements and system testing. Support community outreach events and provide storm recovery support as assigned.
• Administrative Duties - Handle general administrative tasks as assigned, including maintaining procedures, job aids, and daily tracking.

Skills

Call center experience

Bilingual English/Spanish

Communication skills

Education

High School Diploma/GED

Tools

Salesforce

C4C

Job description

Duke Energy Corporation seeks a Products & Services Coordinator to support the EnergyWise Home program within the Demand Operations Center. You will handle inbound and outbound customer calls, verify information, qualify customers for enrollment, and document Field Service Requests and scheduling across multiple systems while applying program rules.

The role requires problem solving, accurate records, and coordination with field advisors and installation contractors.